Stayed here for two nights as a Bonvoy Titanium. The Sheraton accommodated us in a standard river view room on the first night, and upgraded us to an Ambassador Suite for the second night. Notwithstanding the suite upgrade, we elected to check out early (original reservation was for three nights) given that the rooms were very old with thin walls and did not provide for a good night's sleep. We found the Sheraton to be poor value for money, with a price point that was not commensurate with its hard product. For example, the beds in both the standard room and premium suites were hard. However, the showers were newly refurbished and had good water pressure. The furniture was old and the entire property had a classic look and feel with dark lights in both rooms and public areas. Even the Ambassador suite we moved into was quite run down, albeit spacious. There was a pesky feature where the air conditioning units activated at different times, creating air vacuums that resulted in interior doors knocking against their frames which disrupted sleep. The walls were also paper thin and we could hear an argument from a guest next door. Based on hard product alone, I would give the Sheraton 2*. The last time I stayed in a Sheraton that was so old and run down was the Sheraton Libertador in Buenos Aires which lost its flag soon after. But the property made up for the weak hard product somewhat with good service. This was true especially at the Club Lounge which also had a good F&B spread. Tuan at the front desk worked hard to make a suite available for our stay and was successful in moving us on the second night. He hoisted in my observation that colleagues told me that the Sheraton Hanoi was old but typically made up for it by having spacious suites for Titanium/Amb upgrades. While we did not get a suite for the first night, we were pleased to be able to see what the Sheraton had to offer on the suite front for the second night. On balance, we wouldn't return to a standard room at the Sheraton for the typical asking price of around USD200+. We moved to the Pan Pacific for our last night which we found to be more conveniently located and also significantly better value for money, even though I'm a GHA mid-tier member rather than top-tier. I understand the Sheraton Hanoi is planning a multi-year upgrade to both exterior and interior facilities. This cannot happen soon enough. I look forward to returning when the refurbishments are complete.
I am so sorry to say that this hotel was terrible. Our room was filthy, towels had brown stains on them, the shower head fell off whilst using, the noise was unbearable we hardly slept, the room had little silver fish all over the walls, the safe didn’t work, the fridge was broken, old mattresses stuffed down the side of the stair banisters, the bathroom was covered in mould, the smell of blocked stains was absolutely foul, the loo was leaking water all over the floor & when I reported it the guy who checked us in just shrugged his shoulders & carried on with his day! Even though we booked & paid for 2 nights we left & went to stay somewhere else after the first night. The photos of the hotel & rooms used by the hotel on their website & various booking websites must be from when the hotel was first refurbished as it hardly looks like the same hotel anymore, completely misrepresented. The supposed restaurant/breakfast room is now just piled high with junk. Very disappointed especially when I have seen so many good reviews & the pictures looked the way they did. Also on booking & Opodo this is rated as a 3 star hotel….I would hardly say it was 1 star.
LA MANDARINA HOTEL & TRAVELは2023年に開業、ハノイでも最新の宿泊施設の内の一つです。当施設はハノイ駅から2km、ノイバイ国際空港から27kmと、便利な立地です。近くにはベトナム国立歴史博物館やハノイ旧市街門、ハンダウ公園などがあり、お気軽に楽しい時間をお過ごしいただけます。忙しい一日の締めくくりには、夜の街を楽しんだり、館内でくつろいだりしてお過ごしください。サービスの質を重視のお客様にも、このホテルにはご満足いただいております。このホテルは、一人旅のお客様に好評です。
ゲゲスト2023.09.27
Thanks for the amazing experience at La Mandarina Hotel. The hotel owner and the staffs are very friendly, thoughtful and helpful. When I was there exploring the Old Quarters, they even told me the places to eat and took pictures for me. Really recommend everyone to go there to spend the night. I will come back here when I have another chance to visit Hanoi!