There is a reason Condé Nast travel ranked this beautiful resort in the top 3 of Eastern Mexico! It’s amazing, the property is kept immaculate, the service is unmatched. We had the ceiba club experience tbh I can see why families might find that aspect appealing but in the future we will skip this upgrade
We had a great time! Plenty of activities to do in plenty of things to see oh just a wonderful location. My only complaint is I was in Kassav four and the ice machine was never repaired the week I was there. I have to make that statement because it’s such an inconvenience to go to the other castles or qualifies so it’s all a complaint,
We had an amazing time at Tago for our honeymoon. We stayed for 9 days. The rooms were beautifully situated right on the beach with private pools. They were also very big, comfortable and had air conditioning. It was not too busy being low season, which was perfect as it felt like everything was just for us. The food was amazing and the staff really went out of their way to make sure the trip was perfect. Betty helped book trips, activities and anything else with needed, she was amazing! Also supported by Luis and the great bartender Aimee who made some unique tasty drinks. We received desserts to the room each night and welcome messages in the sand every morning. The location was perfect and allowed for a 15 minute walk down the beach to other restaurants and cafes. Could not have asked for a better experience.
We stayed at La Valise for our honeymoon, and it was the perfect vacation. The staff made sure our stay was personalized to us. From the welcome drinks, champagne in our room, and greetings throughout the property by name, we felt at home at La Valise. When the wifi in our room went out and we were getting swarmed by mosquitoes in our outdoor bathroom, they happily upgraded us to a larger room with an indoor bathroom. La Valise offers everything you'd need in Tulum, from on site restaurants and events, to a spa right next door. They're happy to make recommendations and reservations for nearby restaurants. The spa was incredible. We did the ”relaxing massage” and liked it so much we booked another a few days later. Book transport through them to not have to deal with it at the airport. They'll handle your luggage for you from the airport to your room. 10/10 would recommend.