ゲゲストStunning rooms! The place is bang on the middle of the jungle, so there are bugs and frogs etc, just be aware of that.
Right next to a cenote! It’s on a motorway and you cannot really walk anywhere so you need a car or moped etc, as it is pretty far.
Theee is a small jacuzzis and a sauna, which they try to charge a prohibitively high price for…. Considering it is the only amenity the hotel has this should be free.
Bedsheets need an update. Have stains and rips.
I still think it is an amazing place to stay especially for the price!
OOriental_ mythI can’t say enough wonderful things about Hilton Tulum Riviera Maya! Everything has been absolutely perfect—the breathtaking nature, the abundance of wildlife, and the top-notch food and drinks. This is the kind of place we could happily return to again and again.
ゲゲストEstamos extremamente surpresos com Ana y Jose! Que hotel incrível! Instalações limpas e novas, chuveiro e cama perfeitos, WIFI rápido e com um staff gentil e educado.
Fomos de lua de mel e fomos extremamente bem tratados. Café da manha delicioso!
BBeta0415Excellent room and surroundings. The balcony is spacious and directly facing a sunset. There are two restraunts and two public pools for amenities. Great staff, great food, great facility. The hotel is bigger than it looks. Good price overall, though the beech might be a little far for people who didnt rent bikes/cars.
VVugarWhen i made reservations trip.com charged while reservation.
When i checked in they asked for credit card deposit and they blocked approximately 600 usd .After hours again they charged full payment which i was paid to Trip.com already .when i called them they told me they did the recieved payment from trip.com.
So after some hour they called said sorry we did wrong while you check out we will return money.
It is about 1 week i am still waiting money to be returned to my credit card which was charged without my permission.By the way they wasn’t blocked anount they just charged 3700$ .About the rooms i never suggested bungoliw tents.insects everywhere ….
DDidiOur stay at Tago Tulum was simply outstanding! The hotel itself is a paradise – the rooms look even better than in the photos, with spacious layouts, beautiful decor, and that perfect blend of luxury and Tulum’s bohemian style. The beachfront view and peaceful ambiance made it the ideal place to unwind.
What really made our experience unforgettable was the exceptional service, especially from Victor. He took care of everything we needed, going above and beyond to ensure our stay was seamless and enjoyable. Victor’s warmth and attention to detail made us feel right at home – a true gem! Tago Tulum is a must for anyone visiting Tulum, and we can’t wait to return
CCARESSEAshleiBeautiful hotel!! Spent an amazing week in a villa with my husband and we will never forget it. Our room was leaking a bit with the rain. Overall a wonderful experience. The museum was beautiful and the other location was well worth the drive to visit if you have a car.