ホリデイ イン エクスプレス & スイーツ ユティカ IHG ホテル(Holiday Inn Express & Suites Utica)

The sink in room 107 didn't function properly. The stopper was broken and water drained slowly, as if the drain was fixing to clog up. The breakfast staff was excellent.

Everything was great except when we got to the hotel they ran my card and it wouldn’t work because the third party already took the money out. But the gentleman at the counter helped us out figured every thing out for us. I will stay again

The check-in service was poor. When asked if I could 2 nights instead of just one it seemed to be a problem because it was booked through *******. That’s ok I found another nice place to stay. Also there was no tv channel guide in the room. When I went to the front desk to inquire about a channel list the clerk looked around couldn’t find anything and said sorry he didn’t know. There was no soap dish for the soap bar that was provided in the bathroom. Not a huge big deal but would have been a nice added touch. We I checked in I was told the breakfast buffet was from 7-9am. Was disappointed because I was leaving at 6:30am. When left the morning at 6:30am the buffet was all set up and people were eating. If I’d known I would have gone down sooner. The place was quiet and clean but lacked the customer service that should come along with a $200. A night stay.

The room was comfortable and the hotel was nice. We had noisy neighbours last night, we could hear them through the wall and did not sleep well because of them. The water in the swimming pool was too cold. The stuff was nice and friendly, overall, this hotel is a good choice.

no canopy lights were on till late so it was dark to pull up to for check in. the rear of building lights were off too during our unload. made it look unwelcoming and low budget. pool was sketchy looking as well. the continental breakfast was lack luster as well.

Very close to I 90 if your just passing through. 3 nice restaurants very close. Area around hotel under a lot of construction

Elevator wasn’t working properly, fitness area closed for renovations

Hotel was extremely dirty and not well kept. Other hotels in the state along the highway are in much better condition and price. Curtains had gross stains on them, and shower and bathroom area were not well maintained. Breakfast was good, that’s about it. When telling the manager on duty the next morning and showing her pictures, she didn’t seem overlay concerned. Will not be staying at a Holiday Inn again.

I like the fact that it was surrounded by a lot of restaurants and it was close to downtown Utica