ゲゲストAirPods were stolen by a member of staff from my hotel room during my stay! Tracked AirPods via iPhone - it’s very clear the time that they were removed from the room, and the address they were subsequently taken to. After speaking to the hotel manager (Mr Enamul Rakib) who allegedly checked the CCTV, it was confirmed that only hotel housekeeping staff had entered the room during the window of time that they were taken. However, Mr Rakib refused to consider the idea that a member of hotel staff had taken them. I wasn’t looking to get anyone into trouble, but wanted to find a resolution, and Mr Rakib seemed unwilling to listen from the start. His customer service was shocking and left me feeling dismissed and dismayed over the situation. I do not recommend you stay here as I have no faith they will look after your property, or leave you feeling heard even when there is a major issue during your stay.
GGo15774722489Nous avons passé 2 nuits dans cet hôtel situé au bord d’une grande route très fréquentée de Los Angeles. L’insonorisation de la chambre n’était pas très bonne et du coup nous entendions très fortement les voitures. Beaucoup de bruit également de la part des autres voyageurs. La chambre était spacieuse, confortable et propre.
ゲゲストWas ok as far as service and rooms..seems like there’s a lot of families living there or something..couldn’t sleep because of all the noise..homeless people hanging around the front which made it kinda sketchy