旅先の様々な魅力を発見したいお客様に、ホテル・ゼプルは最適です。ホテル・ゼプルは、ムタースでも指折りの素晴らしい宿泊施設の内の一つです。シュトゥバイタール駅から6km、クラネビッテン空港から9kmと、交通便利な場所にあります。Bota Art GalleryやBikepark Innsbruck、Pfarre Muttersなど、周辺で多くの観光名所をお楽しみいただけます。長い一日の終わりには、館内施設でくつろぐのもお勧めです。ムタースの当施設のお客様は、駐車場をご利用いただけます。
La posizione è indubbiamente molto comoda al centro della città, si può parcheggiare a pagamento sulle strisce blu della zona oppure nel parcheggio sotterraneo del supermercato adiacente. La hall è grande e ci sono delle poltrone ed un TV a disposizione in attesa delle camere. Eravamo un gruppo di persone che avevano prenotato stanze singole, doppie e famigliari, concordando i prezzi prima del nostro arrivo, quindi capisco che fare le registrazioni per tutti coloro che sono arrivati quasi insieme il sabato mattina (qualcuno era arrivato il giorno prima) può essere farraginoso, però erano in due addetti alla Reception e non si andava avanti. Finalmente ci siamo fatti dare tutti il modulo da compilare e mentre andavano avanti con le singole registrazioni li abbiamo riconsegnati in pochi minuti. Le stanze per molti di noi non erano pronte (corretto, visto che devono essere a disposizione dalle ore 14,00) quindi abbiamo chiesto di lasciare i bagagli e siamo andati a pranzo e lì è partita un’altra vicenda surreale. Invece di prendere i talloncini per tutti i bagagli (circa una quindicina) ce li hanno consegnati uno alla volta dopo che, ancora uno alla volta, li hanno portati in una stanza off limits per noi. Una perdita di tempo infinita. Tutto con la massima gentilezza ed educazione. Parliamo delle stanze. Sono belle, luminose e grandi (poi su questo ne riparliamo), e grazie agli infissi di ultima generazione sono anche silenziose. Un fatto importante perché lì davanti il traffico è notevole la sera. La pulizia è esemplare, anche se la mattina della domenica, verso le 9, quando siamo usciti dalle stanze le signore delle pulizie avevano messo a terra davanti alle stanze che venivano lasciate uno strofinaccio a significare, immagino, che erano quelle dove cambiare tutta la biancheria. Insomma, non è bella da vedere questa distesa di strofinacci in un hotel a 4 stelle che vorrebbe essere elegante, sembra più la Pensione Mariuccia a Rimini. La colazione è abbondante per il salato, un po’ più ridotta per il dolce, ma davvero non manca nulla. Non capisco però come sia possibile che i filoni di pane siano a disposizione dei clienti senza l’avvertenza di usare un panno o dei guanti per prenderli e tagliare ognuno le fette: decisamente antigienico (poi siamo appena usciti dal Covid…). Però tutto quanto sopra è in effetti solo un suggerimento per migliorare un livello di servizio alto, ma con qualche sbavatura. La cosa davvero grave e che proprio non mi è piaciuta è stato il check-out che, prima che essere estremamente lento (un solo addetto inizialmente nonostante la lunga fila di clienti che se ne andavano dopo la colazione) è stato fatto applicando un prezzo superiore a quello concordato al momento della prenotazione. Alle mie rimostranze l’addetto si è giustificato affermando che la stanza che mi avevano assegnato era più grande della standard, ma io non l’avevo mai chiesta! È accaduto anche ad altre persone del nostro gruppo ed abbiamo chiesto di parlare
A stay at Motel One Innsbruck places you in the heart of Innsbruck, within a 10-minute walk of Casino Innsbruck and Maria Theresa Street. This hotel is 0.4 mi (0.6 km) from Triumphal Arch and 0.5 mi (0.7 km) from Grassmayr Bell Museum.
Buffet breakfasts are available daily from 6:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour front desk, and an elevator.
Stay in one of 222 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
ゲゲスト2023.12.31
We enjoyed our stay at this hotel. It is in a convenient location for getting around - next to the train and bus station for links to the airport, international/national trains in other cities, the Swarovski crystal world and around a 10 minute easy walk to the old town. We were checked in early by a very friendly lady on reception who initially let us store our luggage. The snow capped mountain views from the room (ours was on the 8th floor) are stunning and framed perfectly by the big windows. The hotel reception and room was stylishly decorated. In the room, there was a small window that could be opened and the air conditioning was very quiet, though doesn’t go down to the 10c on the thermostat and seemed more like 20c. The bedding was very nice quality and had a soft and firm pillow - these were probably the most comfortable pillows I’ve experienced in a hotel before. The bathroom is, again, very modern with nice smelling hand wash and shower gel/shampoo. The shower head had a few different settings, including a massage mode which ran for a few seconds. The shelf for the shower gel/shampoo wasn’t very strong though, so had to be held or rested elsewhere and the pump head kept getting stuck, but otherwise was very good and the towels were very soft and thick. The room was fairly quiet, but you could hear other people in other rooms so it doesn’t appear to be soundproofed in any way. Noise from outside (trains, buses and incoming aeroplanes) were very minimal though and did not disturb us. We found the room cleaning system a little strange - there are two cards that you can put on the door. One is not to be cleaned at all during the day and the other is not to have the room cleaned at that time and needs to be removed before 2pm. There isn’t anything to put on the door when you want it to be cleaned, you just have to remove both from the door handle. We initially had the card attached to the door not to disturb at that time (overnight) and then removed it in the morning at 11am and the room had not been cleaned. We were able to get clean towels from reception though. It would be better in my opinion to have a card to have the room cleaned rather than two not to have it cleaned as most people would surely want the room cleaned. We went to the bar on the 13th floor during our stay. This can be visited by hotel guests and non hotel guests. This looks very nice and has great views all around, as well as an outdoor area with blankets. The prices of the drinks are reasonable and comparable with elsewhere in the city. We sat outside and then asked at the bar for a couple of drinks. We were told that there wasn’t any bar service for the outside area - only the inside (which is not a problem at all). However, it was a bit awkward when paying, the lady making the drinks asked if I wanted to give a tip. Given that the drinks were just being made and not brought to our table, I did not give a tip. I may be over thinking this, however it fe
The Alphotel Innsbruck is probably the worst hotel we've ever stayed at! But we had no choice since we were on a tour package and this was the hotel that Gate1 chose for our itinerary. We weren't the only tour members who did not have a good stay at this hotel. Our tour group had a long day and we were scheduled to arrive late so we were all pretty tired when we arrived. Unfortunately the room we were assigned to didn't even look or feel exceptionally clean and I'm surprised I didn't take photos of the room! Comparing posted photos of the rooms on TA our room looked much older and didn't even have a real chair, but only one of those small round ottomans. And that ottoman was dirty and stained, so we didn't want to sit on that! The bedspread had that ”ick” factor, so we removed it but at least the sheets were clean. Carpet looked grungy so we made sure to wear our slippers and not walk barefoot on it. Regret not taking pictures of the room now. We've stayed at hotels with older or ”tired” decor but they were at least neat and clean, but not at this hotel! Now the ”fun” part was our bathroom door. I was getting ready to take a shower and went into the bathroom, but wanted to use my own soap and toiletries, so I went out of the bathroom and my husband (who was standing in front of the bathroom, looking at the closet or something right across from the bathroom) shut the opaque glass bathroom door. I went back to the bathroom and tried to open the door and it was locked! It was one of those simple privacy type locks where there's usually a pinhole that you can usually press and it'll pop open. Unfortunately, there was no pinhole but a screw so I tried twisting the screw but the door remained locked. Husband tried but it kept turning and he didn't have any tools so he called the front desk and they sent the maintenance guy up. The maintenance guy looked at the door and tried twisting the screw with the same results and said he needed to go get his tools. He returned with his small toolbox and tried several screwdrivers, with no luck. Then he tried using a small drill to remove the screw and still couldn't get the door unlocked. Meanwhile, we were sitting on the bed and watching tv since there was nothing else we could do. I texted our friends who were also traveling in the tour group and assigned to the room right next door to let them know what was happening. And to apologize to them for the loud racket, as the maintenance guy went and got his large power drill and was basically removing the entire door knob and panel. So the guy had to destroy the whole door knob panel because the door lock screw or nut inside the panel was probably stripped and couldn't unlock or open the door; so if I was on the other side of the door I would have been stuck in the bathroom! Other hotel guests across the hall were opening their doors to find out what the loud racket and noises and disturbance was. This whole problem took the poor m
ゲゲストThis place was TERRIBLE! OK, Buckle Up for my review…. Originally planed to stay here a week but left after a couple days. I was switched between rooms 4 times because the A/C doesn’t work in any of them, yet it works fine in the lobby. I only found out the A/C in the room is regulated to 5min of air con so the hotel can save money. Everyone was complaining because the sun bakes the back of the hotel and the rooms were over 33 degrees C (90F). So all the rooms smell from sweaty body odors and the beds are greasy with sweaty oil. When I brought this to their attention they offered me a rickety old floor fan (at no charge) ???? Seriously? They also list “parking” but all the spaces are always full, when I finally got a spot under the hotel in the garage I noticed all the cars are banged up because the spaces are so small. If you look at the spaces they look like they were once normal size but have been squeezed down to accommodate more cars. Then there’s the food… The food serviced for breakfast is awful and appears to be what’s leftover from the restaurant the day before. It’s so bad it’s hard to describe. I could never complain about any of this to the front desk because they were always 7+ people deep with other guests complaining. Some big guy who I was told was the manager was yelling at some girl who was asking for her money back and was in tears because it was her honeymoon and this place was ruining it. I left for a cheaper hotel downtown with no A/C and no parking, or breakfast and it was 10X better for half the price. Plus, this place claims to be close to all the fun things to do in Innsbruck. That’s another total lie, they are on the outside of town but give their guests a bus ticket. It’s ridiculous. They also tried to charge me for the total stay when I checked out 3 days early for my room never getting below 28C. Luckily, my Credit Card company was on top of it and I got all my money back. There were so many people complaining that I’m skeptical of and positive reviews on TA.
ゲゲストPerfect location. East walking to the coolest town along our European journey. Room was basic, clean and very comfy beds. We enjoyed the sauna room in the evening. Only suggestion is to have coffee in the rooms or at least in the lobby free of charge for guests.
ゲゲストMy husband and I stayed here recently with our dog. It was a very nice hotel and I wish I could have stayed longer. We had an amazing view of the town of Natters from our room. The breakfast was tasty. Parking was a breeze. The location was perfect for our visits into Innsbruck using the tram with a station down the street from the hotel. We also enjoyed dinner at the hotel restaurant on our last night and it was delicious. Room service for dessert later that night was a fun treat, as well. We did not use the spa/wellness area which was the only regret as I'm sure it was a very relaxing space. I have already recommended the hotel and would stay again if visiting the Innsbruck area again in the future.
ゲゲストhotel comodo alla stazione ferroviaria ed al centro della cittadina. ideale per un soggiorno di relax. struttura molto accogliente, personale coinvolgente e disponibile. colazione a buffet internazionale ricchissima.
ゲゲストAbbiamo prenotato qui per la posizione estremamente comoda dell’albergo, ed effettivamente ha soddisfatto questa necessità di essere vicini al centro storico. Alla reception ho trovato delle persone molto carine e molto gentili quindi su di loro assolutamente nulla da dire: deliziose. Per il resto l’ho trovato un pochino scarso: le stanze sono anche carine, ma i bagni sono dei piccoli bunker non finestrati. Per quanto riguarda la colazione, non c’era quasi niente. Alcune cose salate, pochissimo dolce (davvero nulla). Ho chiesto del latte senza lattosio alla ragazza della colazione, la quale oltre a non parlare inglese, mi ha portato un latte di soia aperto da due settimane; l’ho comunque trovato un gesto gentile, quindi vabbè. Il pane però, quello era buonissimo devo dire. In generale quindi sconsigliato per la colazione è per l’organizzazione generale (in Italia sarebbe un due stelle, non tre.) Consigliato invece per la posizione e la pulizia!