「The hotel is aesthetically pleasing, has old world charm yet modern. Breakfast is good though sometimes a long queue is formed outside the restaurant.
But my check in was very disappointing. First the time it took for that staff to process it led me to think either their computer is not working or there's a problem with my booking (but I have received reminder from Trip.com.
Worst, that staff asked me to pay a sum which is about £100 more than the stated sum on my hotel voucher ( he even said specifically ”For the first night the amount is xxx, and for the second night, the amount is xxx, with a security deposit of £50, the total is £4xx.”I told him he made a mistake as the sum stated in my printed voucher is only £3xx. That staff is either incompetent or not trustworthy, and should not be working on front desk. ALWAYS CHECK THE PRICE ON YOUR VOUCHER.」
慌しい一日の終わりには、Leonardo Hotel Cardiffでおくつろぎください。Leonardo Hotel Cardiffは、キャッスルでも指折りの素晴らしい宿泊施設の内の一つです。当施設はCardiff Queen Streetまで500mと、移動に便利です。キャッスル | ケイティ・ペリー コンサートやCardiff Christmas Festival、Sophia Gardens Cricket Groundなど、周辺で多くの観光名所をお楽しみいただけます。長い一日の終わりには、館内施設でくつろぐのもお勧めです。キャッスルの当施設には、併設の駐車場があります。滞在に便利な立地のホテルをお探しなら、レビューで立地が好評のこのホテルがお勧めです。
「Best hotel I've been to so far all the staff day/night was well mannered happy helpful joyful staff from reception to dinning down to the cleaners all have above and beyond with my stay from the moment I arrived made me feel equal as im disabled the lift access was easy to use helpful with my luggage straight away no waiting around reception was brilliant excellent communication got my room card really quickly no waiting around 3 lifts so plenty of access to floors my room was beautiful spacious easy access with quick card entrance with electric door just swap and the door opens for you with one press button to exit bathroom has all disabled access toilet bars shower seat with arm rests your able to move from side to side which helps getting to dry floor food was amazing from breakfast buffet massive selection you got to try the mixed fruit juices red and green flavour explosion have your great British fry up with a croissant and cappuccino for afters even had reserved table with easy access with out asking help with service if you want your breakfast brought too your room i highly recommend you stay in the Leonardo hotel for best stay on what ever your needs great tourist's while on your stay you have to visit the castle」
「I stayed here for 2 nights and had such a great time. The hotel is in a strategic location in the city centre, very close to many stores, restaurants, and pubs. The front desk staff were friendly and welcoming. Breakfast was decent, and the room had good amenities, though it was a bit congested. Thankfully, I was staying alone, so it wasn’t an issue.
There’s no parking available at the hotel, so if you’re travelling by car, I recommend parking at Cardiff Central Train Station Carpark, it’s just a 2-minute walk and reasonably priced.」
「Amazing location that is right by the city centre. Staff were really friendly and we were made to feel super welcome all the way from arrival until we checked out. Room was clean, tidy and warm which was really nice in the colder weather. There wasn’t a huge amount of amenities but for a small hotel the amenities provided proved just enough. Overall super pleased and will definitely be returning for our next trip.」
「Hotel is ok if you want a night in Cardiff but its very noisey, found it difficult to sleep baecause you can here all the noise on St Marys Street, also there was no bottle water in room which was disappointing for money spent.」
「It was clean and comfortable, although we went to breakfast at 9.30 am and there were no croissants or muffins left and very little on the continental breakfast, the cooked breakfast was excellent. Also, we went down for cocktails in the happy hour 2 cocktails for £12, we got overcharged, and when we asked the waitress to check, she didn't come back before we needed to leave,. Overall a good night's stay 😀」
「Room was a little bit small and it was extremely hot at night because the AC was on heater mode and if we turned it off we could only rely on opening the windows for ventilation. But staffs were very kind and offered us two fans. Toilet was also a bit tiny but the rest is alright.」
KKitMeeLocation is superb. A few mins walk if coming by coach. Located in Cardiff centre. Super convenient from banking, shopping to F&B. Happening street. 10mins walk or so if going to Cardiff Central train station. Good security where u need room access card to enter each floor room and also into hotel building which is inside an arcade after 7pm. Friendly n helpful staff. Clean n spacious room different furniture configuration for our 2 rooms booked. . Clean n new towels. AC room with mini fridge n a safe deposit box but mind isn't working though. Complementary Welcome drinks n snack in mini bar which only found out later on upon inquiry of Mineral water. Laminated floor which is a super point for us due to hygienic reason. Bathrobes provided bathroom will get wet easily coz without a door. . Toiletries n disposal slippers provided upon request. Body lotion, body wash, hair shampoo n conditioner provided. House keeping should be more thorough. Wastebin in bathroom not emptied for our 3days stay. Used cups not replaced with new ones at all. Sachets of drinks also not filled up. Overall, Satisfied n will come back again..
ゲゲストFirst time stayed at this hotel and will do so again.
The hotel is beautiful inside and the staff are attentive, helpful and quite charming.
The only downside to me was a constant droning in my room. I didn't mention this as I was only staying one night
ゲゲストLike a few hotels in Cardiff, the Marriott is really convenient for the railway station. We chose it because we have stayed there before and enjoyed it.
The reception staff were polite and friendly. The room (Superior Double) was quite roomy - but where were the bathrobes?
The noise from the streets is quite loud, but it was a Friday night, so to be expected, really.
We went to the Utilita arena for a concert, and it was a five minute walk away.
I had earplugs to use in the hotel, very useful because of the inconsiderate guests who chatted loudly in the corridor at 1130pm.
Comfy bed, in fact, a very comfy bed.
Unfortunately, our room had an interconnecting door, and we were woken up early by loud guests next door discussing their plans for the day. Something to9 avoid next time.
Breakfast was ok, not the best - but adequate, though. The Cardiff lady with the 'top-knot' who said ”yoh” instead of ”yes” like a true Afrikaans was lovely and very welcoming. In fact, every member of staff we spoke to was nice.
I'd stay here again, but maybe only at the beginning of the week.
ゲゲストI have a really mixed feeling about this hotel. I booked the superior room with tree lined view and asked for a quiet room: the receptionist gave me an extremely cold and noisy room right next to the motorway and above some nightclubs. My watch has identified the noise level is over the normal limit. I couldn’t fall asleep due to the loud noise even at midnight. I called the receptionist to change a room. Unfortunately, they first gave me a standard room that the heating system was not working and much smaller than I have paid for. The two maintenance officers who came to check the heating system are very helpful and suggested to change to another room. Only by then, I was able to change to another room that matched the similar sized of a superior room, but without tree lined view. I must say that all the receptionists were friendly and polite but behind their friendliness, they are not really helpful at all. I had my dinner, a sea bass meal, at the restaurant - see the photo. The dinner and the service was both outstanding. The kettle in the room was not very clean; it could easily be cleaned by using small spray to remove the calcium. The gym and swimming pool are excellent. If you are not used to live in really loud room, please double check with the receptionists. It is also not worth to pay an extra 10 pounds per night to get a so called tree lined room with extreme loud noise. I also wonder the reason for the hotel to give customers rooms that the heating system are not working. It would helpful to check before they allocate room to customers. It would also helpful that the hotel ensure that the room has reasonable temperature before admitting guests, esp on a very cold winter night. Overall, this is not a very good experience. I was not able to sleep for a whole night. I paid extra in the hope of getting a better and quiet room but ended up with one of the worst room without getting any compensation.