「After an incident at Oxford University, we reached at the hotel quite late but the receptionist treated us professionally.
Love the room and the hotel ambiance. if only we could stay at the hotel longer.」
「No issues with room, comfortable bed.
Issue after checkout as the hotel called and left a message asking for money for an adjustment on the booking that I didn't make. I did atrempt to correct my name as it showed up as Newma not Newman, but that's a correction not an adjustment that should cost money when it wasn't my mistake. Also when I checked in it still showed up at the hotel as Newma, so the correction hadn't been made.」
「Great location. A very nice spa. The hotel room is unfortunately quite old, the shower was cold, the bed was uncomfortable and the walls are very thin making it hard to sleep.」
「Had a great time staying in this hotel this was in fact our second time here! We did have to make the child’s bed up ourselves as it wasn’t ready but reception was quick to help, apologised and this was a very small inconvenience and did not have any impact on our stay.」
「Great location and within walking distance to City Centre. All staff are friendly and willing to offer assistances. Beautiful views around especially the sunset time.」
「I had trouble checking in and had to get help from the bar staff who were very helpful
The bedrooms were a bit on the small side for 2 people, there was no air conditioning in the bedrooms and it was very hot weather.
The breakfast menu was adequate. We did not have dinner at the hotel.
The bottom step on the main stairway had no markings on the edge, and one of my party fell down that step on 2 occasions. Fortunately he was not injured, but the matter needs redressing. We pointed it out to one of the bar staff who said he would pass on the comment.
The staff were very pleasant at all times.」
Good location if you have a vehicle and there's free parking behind the property. Hosts very helpful
My room had separate entrance from garden which was nice. There's a breakfast area and access to tea coffee supplies. Fresh towels if you want. Gloucester cathedral not far. Buses nearby.
The location was excellent & has parking at the facility which I'm pleased about.
It is a self check-in so some guidance in terms of do's & dont's, along with what amenities/facilities are available or something to explain the check-out times & some sort of contact in terms of queries could help.
My room was in basement (was not given any option nor knew it before I turned up at the hotel) & it was a bit smelly despite a good clean. Again, since I didn't know who/how I could reach out to about it, wouldn't say that was the best of the experiences.