「Everything is amazing the most important things we are requesting to the staff can we check out one hour later he accepted and this a big favor really that a great experience I'm suggested to others」
「Stayed for two nights in a deluxe room. The room was clean and the staff were friendly. Great location, just five minutes from the metro. Wi-Fi could be faster but overall a pleasant stay.」
「No issues with room, comfortable bed.
Issue after checkout as the hotel called and left a message asking for money for an adjustment on the booking that I didn't make. I did atrempt to correct my name as it showed up as Newma not Newman, but that's a correction not an adjustment that should cost money when it wasn't my mistake. Also when I checked in it still showed up at the hotel as Newma, so the correction hadn't been made.」
「Left my MacBook charger there, called them few times nobody pick up, email few times no reply.
Finally can talked to someone on the phone after few days, but they said nothing inside the room.」
「Really enjoyed the stay.. I am an IHG member but used trip to book as it was cheaper.. the only main thing I world say it need fried eggs for breakfast.. not everyone likes scrambled and goes cold to quickly」
「Great location. A very nice spa. The hotel room is unfortunately quite old, the shower was cold, the bed was uncomfortable and the walls are very thin making it hard to sleep.」
「I only needed the room for 1 night, so I wasn't too fussed about the 'Lovely' view out of the window. The room was a bit dated, but quirky, with out of shape walls.
The restaurant looked nice, but I didn't stay to eat.」
Lovely hotel. Brand new so immaculate and very clean.
Roof top bar and view over Glos great place for drinks. They need more cushions though and seating uncomfortable if you don’t manage to sit on a cushioned chair.
Wine okay- limited rose options.
Room well designed and high tech offerings such as coffee machine, milk in the fridge and biscuits.
No earl grey tea or oat milk options sadly.
Hairdryer and steamer all top tech.
Shower powerful and spacious. Products fresh and okay quality.
Comfy bed and air con.
Dressing gown missing the belt!
Had a great time staying in this hotel this was in fact our second time here! We did have to make the child’s bed up ourselves as it wasn’t ready but reception was quick to help, apologised and this was a very small inconvenience and did not have any impact on our stay.
Good location if you have a vehicle and there's free parking behind the property. Hosts very helpful
My room had separate entrance from garden which was nice. There's a breakfast area and access to tea coffee supplies. Fresh towels if you want. Gloucester cathedral not far. Buses nearby.
I had trouble checking in and had to get help from the bar staff who were very helpful
The bedrooms were a bit on the small side for 2 people, there was no air conditioning in the bedrooms and it was very hot weather.
The breakfast menu was adequate. We did not have dinner at the hotel.
The bottom step on the main stairway had no markings on the edge, and one of my party fell down that step on 2 occasions. Fortunately he was not injured, but the matter needs redressing. We pointed it out to one of the bar staff who said he would pass on the comment.
The staff were very pleasant at all times.
Great location and within walking distance to City Centre. All staff are friendly and willing to offer assistances. Beautiful views around especially the sunset time.
The location was excellent & has parking at the facility which I'm pleased about.
It is a self check-in so some guidance in terms of do's & dont's, along with what amenities/facilities are available or something to explain the check-out times & some sort of contact in terms of queries could help.
My room was in basement (was not given any option nor knew it before I turned up at the hotel) & it was a bit smelly despite a good clean. Again, since I didn't know who/how I could reach out to about it, wouldn't say that was the best of the experiences.