「Terrible service and frustrating check in experience with a misleading listing
While the cleanliness and amenities of the property were excellent, the service and check in process were incredibly frustrating.
To be fair, we missed the host’s initial message, which caused some early hiccups. However, the actual on the spot setup is completely unfriendly for self check in. The lobby area requires an access code just to enter. If another group of guests had not happened to walk out and let us in, we would have been stuck outside the building entirely. Once inside, the check in tablet machine was faulty and did not work, forcing us to message the host to manually get our entry password.
The most disappointing part was the host's attitude regarding baggage storage. We specifically checked that the listing included baggage storage before booking this hotel. Yet, when we asked about it before checking out, the host simply told us no and told us to go use a chargeable baggage locker at the train station instead. When I pointed out that it was explicitly listed on their profile, they just claimed it was a mistake and offered no real solution. To make it worse, we literally saw other guests' luggage stored in the lobby, meaning the host just chose either not to help us or they do not care.
The rooms are nice, but the total lack of basic hospitality and misleading information ruined the stay. Would not recommend if you value reliable service because there is no service to begin with.」
Perfect Location. So close to the Subway and the Curry House downstairs is a bonus. So close to all stores and restaurants. The home itself is absolutely Fantastic. Comfortable beds, nice and quiet. Perfectly set out to make a great stay for the Japanese Home Experience. Thank you Eternal! We will return next trip to Japan
체크인 때문에 참 힘들었습니다
셀프 체크인 방식에 메일을 받지 못하면 절대 알수 없는 시스템이더군요
미리 메일을 준것도 아니라 로비에서 삼십분 가량 추위에 떨다 트립닷컴 상딤사에게 전화연결후에야 체크인 방법을 알고 입장했습니다
위치는 참 좋습니다
객실 컨디션도 좋구요 청결도도 좋습니다
다만 침대 하나가 프레임이 부러져서 자는 내내 삐그덕 거리고 딸아이가 이거 침대 무너지는거 아니냐고 불안해하더군요
그리고 침대쪽 외풍이 너무 심하고 바닥은 난방이 전혀 되지 않았습니다
위치 좋고 깔끔해서 맘에 들었지만
체크인 너무 힘들었고 침대 컨디션 안좋고 외풍,난방으로 첫날부터 좋지 않은 경험이었습니다
높은 수준의 식사를 경험할 수 있었고 개인 온천을 마음껏 이용할 수 있어 좋았습니다. 냉장고 안에 음료도 원하는 만큼 마실 수 있었고, 세면도구와 타올도 충분히 제공됩니다. 기념품으로 주는 어메니티도 훌륭하고 주변 풍경도 좋습니다.
다만, 화장실 내 욕조는 물이 잘 빠지지 않고 물이 빠지는 구멍이 오염된 채 노출되어 있었습니다.
高い水準の食事を経験することができ、個人温泉を思う存分利用することができて良かったです。 冷蔵庫の中の飲み物も好きなだけ飲めたし、洗面用具やタオルも十分に用意されています。 お土産のアメニティも素晴らしいですし、周辺の景色もいいですよ。
ただ、トイレ内の浴槽は水がよく抜けず、水が抜ける穴が汚れたまま露出していました。
The location is very convenient, with convenience stores nearby and close to Tanukikoji, which makes it easy to get around.
The price is reasonable for what you get. The place was clean and well-maintained, and the overall stay was comfortable.
Check-in and check-out were simple and quick, which made everything hassle-free.
Overall, a good stay and would consider coming back again.