「What an amazing experience! Me and my wife have luckily travelled to many countries and stayed in a range of hotels and this was one of the most comfortable and welcome experiences. Our first time in Nairobi so we didn’t know too much about where to stay until we spoke to some people. They mentioned the area to be safe and also recommended this hotel as a great way to be comfortable in Nairobi. You have security in entrance and exit and they were super nice. All the staff in the hotel were accommodating and showed us around and had us alll the info we needed. We got breakfast included and stayed for 3 nights. The breakfast was exactly what we needed. You have a range of foods to choose from and I’m sure you’ll find something you like! The food at the hotel is halal which is great for us too. Our room was cleaned and refilled every day and they were respectful and details in their service. We also used the gym which was super great. Enough for you to get a good workout in too. The location is next to Sarit Centre, perfect to access the Masai Market (on specific days) and also shops of all kinds.
Big thank you to the team and everyone involved! Will definitely choose this hotel if I’m ever in Nairobi and also one I’d recommend to friends and family.」
「Very friendly and supportive staff. A lot of business people were in this hotel. Therefore it's a good opportunity to get international business contacts.」
「I recently stayed at Golden Tulip Westlands Nairobi and overall had a pleasant experience. The hotel is fairly new, well-maintained, and in a convenient location. The staff were friendly and welcoming throughout my stay, and the room was comfortable and met all expectations. Breakfast was also very good with a nice variety of options.
However, I was quite disappointed with the swimming pool. It was not properly maintained — the water was dirty, and the surrounding tiles were broken, making it unsafe to use. Unfortunately, this was a major downside to an otherwise good stay.」
JJason2023Pros
The room has tea, coffee, water, safety deposit box, tv etc.
Nice, clean room
Wifi was very good
Room cleaned well each day
Cons
If your room is under the restaurant on floor 6, you can hear scraping chairs from the bar above, ask to move to a lower floor.
3000ksh for breakfast ($23!). I wouldn't pay this in Europe, never mind in Africa.
Laundry very expensive - what would have cost me $68 from the hotel, actually cost me $13 by getting it done outside at Smartfua Laundromat who collected and returned it within 24 hours.
Cant pull curtains all the way across so some light will get in.
Restaurant
The food was okay on the first night (chicken), however on the second night I had the lamb chops, one was okay, the other had that odd ***** taste of old lamb/lamb which has been frozen a long time.
They have good deals on drinks, good service in the bar and the restaurant service was very professional and efficient.
Overall, I would book this hotel again.
SSookIt was our first time in Kenya and we wanted somewhere close to the airport to rest before starting our safari. They arranged for us to be fetched from the airport (5am) and even though we had early check in (10am) Lina had our room ready at 8am. Everyone was very helpful. Would definitely book here again. The room was clean, and the pool was great. Their breakfast buffet was just amazing. A nice mix of vegan and vegetarian options.
ゲゲストThe accomodation is absolutely top range and comfortable and the place has so much to offer. Unfortunately, it appears to be running on auto pilot or poor management. These are the things which really annoyed me: 1. Arriving at night, the signage is not well lit and we struggled to establish whether we had arrived at the right place, especially the security personnel at the gate were not being very helpful. They have never been given any training to help them understand that they are the first point of contact between guests and the residency. 2. We arrived on a ”Jazz Night” but, although I am a jazz lover, it should not be foreced upon everyone. The layout of the dining area is very poorly thought out. There was no maitre d'hotel or someone to direct us as to where we should go if we wanted to eat and not listen to music. Eventually we found someone to help us walk past the music area and squeeze past the tight space to go past th bar to the dining area. The whole layout is kind of back to front. The dining area should be more easily accessible and there needs to be a way to separate the main dining area without getting rid of the dining tables in the music area. 3. The dining area is exposed at the back and there was a strong could draught that night, because the rear part of the dining area is exposed to the elements.