「I had mixed feelings about this hotel:
-Very spacious room/suite and comfortable bed.
-Nice places to hang out in the hotel with nice views.
-Staff was very friendly
But:
-Poor isolation. We got awaken by loud music from neighbors’ tv at 6 AM. We heard everything as if the speakers were in our room.
-Disappointing breakfast (only toast and fruits).
Overall good experience, but could be better for a 4-star hotel.」
「Struttura nuovissima a 5 minuti dall'aeroporto. Ampio parcheggio gratuito. Abbiamo cenato nel ristorante dell'hotel, più che sufficiente e a buon prezzo.
Unico suggerimento aumentare la dotazione delle camere (aggiungere sacchetto per la biancheria, ciabattine, cotton fioc e cuffia per la doccia).
Per il resto probabilmente il miglior hotel nei pressi dell'aeroporto di Cancun.」
「Poca disponibilidad para resolver necesidades de transporte al aeropuerto ya que tenía uno que esperar sus disponibilidad, muy cerrados y tajantes, falta de servicio de atención al cliente」
「Great pool area with jacuzzi and the breakfast was good. Room was clean and airport shuttle service was efficient. Front desk was very helpful. Would definitely stay again for a long layover.」
「経験は非常に貧弱です。フロントデスクでチェックインした人は、まるで彼女にお金を借りているかのように笑顔を見せませんでした。何か問題が発生すると、フロントデスクのマネージャーまたはスーパーバイザーが出てきて質問に答えてくれましたが、同じことが起こり、真顔で非常に失礼でした。夜に火災警報器が鳴り、多くの宿泊客が安全な通路から避難しましたが、最終的にレストランのスタッフに聞いたところ、誰かが室内で喫煙し警報装置を作動させた可能性があるとのことでした。 。プロセス全体を通じて、従業員が一人も名乗り出なかったのは信じられないほどでした。これが本物の火災警報器だったらどうすればいいですか?これが五つ星ホテルの火災時避難計画でしょうか?私は W ホテルを N 回選びましたが、カンクンのこの W ホテルのサービスは 3 つ星レベルにすぎないと思います。ここに滞在したい場合は、美しい海の景色を除いて、その他すべてが美しくありませんので、慎重に選んでください。」
「Hotel molto particolare immerso nella riserva Maya. Stanze comode e sufficientemente spaziose. Colazione molto buona, non varia. Nel complesso lo consiglierei per un breve soggiorno」
匿匿名ユーザーThe beach was very nice but checkout had to be in person which was a nightmare since it was so far from my room I had to take the golf cart trolly who took me to the wrong checkout building and the line to checkout was ridiculous ! The resort also was way overpriced for the average food and service.
ゲゲストFriendly staff, close to the airport, breakfast good, all in all good price/value.
Only crit: the provided shuttle runs only until 10 pm; when arriving late you’ll have bad luck and will be a victim of the CUN Taxi maf-ia (means you’ll pay about 40/50 USD). This would made other more expensive options even closer to the airport more attractive (as no Taxi required).
ゲゲストA very very refreshing atmosphere when you arrive they welcome you by playing the welcome bell, the people are very attentive, the pool and the roof have a spectacular view, the last day before finishing our vacation we recommend the place
ゲゲストHideaway Royalton Riviera Maya was a nice weekend getaway for me and my brother but also a reunion with friends. I know the hotel is closing for renovations and hopefully it can get the well needed repairs/upgrades. For me, it was better than I expected but still lack a lot and the price should've reflected what service would be given. Definitely understaffed and affected many things like a domino. The food needs to be better especially the buffet. The only food that was consistently delicious was the fish!!! The Zen restaurant delicious but a sauna so couldn't finish our food. The building itself needs repair as I cut my finger in the pool from lose tiles. We had a leak for the light in our room, but thankfully maintenance fixed it right away. The water activities could've been much better. Too many physical challenges not enough fun challenges.