This was the third Secrets hotel I explored this past week and my absolute favorite. Right from when you arrive on Isla Mujeres via the boat transfer, everything was handled very seamlessly, and within 10 mins, you were already on your way to your room after a brief but informative tour of all the important features of the resort. I want to give a big shout out to my butlers Ritik C. and Edgar R. who always answered my questions immediately via WhatsApp during my stay. I will certainly be requesting them again (if possible) when I return. I also want to give my compliments to Mr. Mourad Essafi, the general manager at Impression Isla Mujeres for running a tight ship and making sure guests felt like they were in the best possible hands. It's rare to come across a GM who is so hands-on with the guest experience. I will definitely be booking this hotel in the future. You can't go wrong with this.
Our family was so looking forward to our Isla vacation at Mia Reef. We have been to the island several times, my husband and I before kids. And we’re thrilled to bring our 4 year old son and 2 year old daughter. We figured with the young kids an all inclusive would probably be best although we wouldn’t usually do one. We were sooooo very wrong. We started off on the wrong foot when we arrived and they told us the room we booked (and paid significantly more for) was not available… but they would give us a $50 credit each day we were there. Let’s be clear…. This in no way represented the financial difference; and after arguing over and over we decided to just accept it and not let it ruin our vacation. I would have liked to be charged instead for the room they gave us or, here’s a thought have been contacted in advance to be told that room was not available. The vast majority of the food, was, inedible… and we are not picky people! There was almost never any options for the kids to eat, they ate French fries and that’s about it. At every all inclusive I’ve ever been to the buffet has a pasta station, cold cuts for breakfast… the options were so very limited we ate in town mostly and went to The grocery store for options for the kids, even got pasta and pizza delivered from restaurants in town. I will say the shrimp ceviche tostadas however were amazing from the cervicherria! There were limited places to eat and the times were really not very toddler friendly. Now I will say the vast majority of the staff is wonderful! Roberto brought my husband and I drinks to the water edge without even asking for them. On our third day there my son coming out of the bathroom stepped on a piece of glass by the pool and the lifeguards were wonderful. The gentleman who was checking us in the day we were upset over the room issue was there and told me my son should have used a bathroom that was closer to where we were sitting…. Not really the response I was looking for as he was crying and bleeding friend…..but Kevin came to our room and even brought my son ice cream! We will be back to Isla, but not to Mia Reef.
My experience at Atelier was nothing short of amazing. I visited the resort for my 30th birthday which was also my first solo trip. Every single person I encountered treated me with care and received me with love. I felt so special, literally like a Princess! I would love to come back and visit another time with friends and family. Here are some highlights worth mentioning: - I ate at Alba, Mercado 19, María Dolores, Takeshi, Limon y Sal, Bikini Azul, and La Consentida during my stay and all of them were good! Now for me, some were better than others depending on the type of food you like, but still, every single thing I ate was delicious. No hit or miss, the food was amazing, and at no point did I fall ill from food consumption. - Carmelo was my server at Maria Dolores for my birthday dinner and he and the entire staff treated me like royalty. I was alone at the restaurant for most of my reservation so they were all very attentive to me. The attention to detail in the food and the presentation made this a fine dining experience like no other. Everything was very well thought out and explained beautifully, like a story. Although the food at the restaurant is not included in the price of the resort, it’s very reasonably priced and worth it. - Joshua, Freddy, Adriana, and the pianist at the Azucar Bar & Lounge treated me like family for my entire stay. Every night I would visit them they would be so happy to see me and wanted to celebrate my birthday with me. Joshua is such a talented mixologist, every drink he made was made with love. I attended one of the cocktail classes hosted on Sunday evenings and although I learned some cool drinks, I wish we were able to be more hands-on and actually replicate making the drink instead of just watching him. - On the night of my birthday room service delivered a small plate of cheese and bread along with a champagne bottle, I really enjoyed that surprise! Random things to note that could matter to some people and are worth mentioning: - The walls in the rooms are pretty thin and you can hear everything going on around you, whether in the rooms surrounding yours or outside in the hallway. There’s ambient music playing 24/7 which is nice during the day but I think they should turn it down at night so guests can rest. - The app they suggest using for the resort is a bit glitchy and not fully functional. They encourage you to make dinner reservations using the iPads around the property because you can’t make reservations via the app which I find to be counterintuitive. You’re not able to see the reservations you set up in the app so if you forget what time you booked, you have to find an iPad to double-check. Also, the map of the resort on the app is very hard to use and understand. - I feel like this is a given at any beach resort but if you’re looking to get a cabana by the pool or hut on the beach, I suggest you get there early. On my last day, I went to the beach at 7:30 and already all of the cabanas a
Almare, a Luxury Collection Adult All-Inclusive Resort, Isla Mujeres
イスラ・ムヘーレス | ラ・グロリア公園より0.57KM
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No.2
4.2/5
104件の口コミ
イズラ ビーチ フロント ホテル
イスラ・ムヘーレス | ラ・グロリア公園より0.71KM
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No.3
3.9/5
66件の口コミ
マヤン モンキー イスラ ムヘーレス | ソーシャル ホテル
イスラ・ムヘーレス | ラ・グロリア公園より0.88KM
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No.4
4.0/5
5件の口コミ
アズレア イスラ ムヘーレス ホテル & スパ
イスラ・ムヘーレス | ラ・グロリア公園より0.7KM
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No.5
4.0/5
100件の口コミ
ホテル ベロ イスラ ムヘレス - オール インクルーシブ
イスラ・ムヘーレス | ラ・グロリア公園より0.65KM
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No.6
4.1/5
79件の口コミ
ヴィラズ ココ リゾート - アダルト オンリー
イスラ・ムヘーレス | ラ・グロリア公園より1.6KM
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4.7/5
素晴らしい
We recently stayed at the SLS Playa Mujeres for 10 days and, while the resort had some positives, our overall experience was mixed, leading me to rate it a 3-star property. The pool at SLS Playa Mujeres is surprisingly small given the size of the resort. Traveling with children, we often felt cramped, especially with the large number of guests trying to enjoy the pool at the same time. The kids' pool area was particularly problematic, as loungers were claimed by 8:30-9:00 AM, making it difficult to find a spot for relaxation. On the bright side, the adults-only pool area was more spacious and better equipped, with more loungers and a larger pool, providing a more comfortable experience for those traveling without children. One of the most frustrating aspects of our stay was the restaurant reservation system. We made our reservations at the beginning of our trip, but on several occasions we arrived at the designated restaurant only to find it closed for the day without any prior notification. This forced us to scramble to find an alternative dining option, which was inconvenient and disrupted our plans. As for the food quality, it was slightly above average. A major downside was the lack of a buffet lunch. The resort only offers one restaurant for families with kids, which has a limited lunch menu. Additionally, there’s another adults-only lunch restaurant, but it’s off-limits to those with children or babies, making it an impractical option for families. Given these issues, I would not recommend SLS Playa Mujeres for families, especially if you’re looking for a more relaxed, hassle-free vacation. While the adults-only areas may offer a more relaxing atmosphere, the resort’s overall offerings, particularly for families, leave much to be desired. The pool situation, frustrating restaurant experiences, and limited lunch options made our stay less enjoyable than we had hoped. Unfortunately, we do not plan to return or recommend this resort for family vacations.
If you are wanting to have a destination wedding, I highly recommend Casa de los Suenos on Isla Mujeres in Mexico. My wife and I started planning about a year in advance and were coordinating with the hotel manager/Chris, who is also the wedding coordinator and Robert his assistant. We did not know what to expect when we got there for the wedding with 65 friends and family members, but our expectations exceeded 100 times over. The bar tenders and wait staff worked tirelessly throughout the whole evening to make sure everyone was happy and accommodated. From food to flowers to cake to seating to pictures and the timing of all of the day’s events, (It was Amazing!) We stayed in the Presidential Suite and had the other 12 rooms booked out as well for 5 days. The restaurant/ bar down on the beach “Kin Ha” has 3 pools, GREAT food and service, and allows you to be in a self-contained environment with your group. We can’t say enough good things about Chris. His knowledge, connections and attention to detail made for the perfect wedding for my wife and I.
JJen FanThe location is super nice! The facility is not new but well maintained. The room is vey clean with fridge and air con. The matrix is very comfortable. Had two nights of great sleep. There is no elevator in the hotel but the staff can help to carry the luggage.
After many, many visits to Isla Mujeres and stays in hotels as well as small casitas, our group of two couples opted for Rocamar because of its location on the malecon and its walkability to the beach, cafés, shops and restaurants we love. We requested second floor rooms and were squared away quickly despite a midnight arrival thanks to Jesse. A very quick room change was effected by 1 pm the next day for our travelling companions who had requested a king bed, and I’d say it was a fabulous upgrade to Room 18! If you’ve stayed there you’ll know why. Many thanks, Alma. A few thing took some getting used to but were quickly sorted. Bathrooms have glass walls but full privacy is ensured by pulling draperies over exposed areas. Stand far back as you adjust your shower temperature where you like it — hot water there is HOT. Our housekeeper was Kandy, a sweet woman who left everything gleaming each day around 11 am in our case. She provided extra towels and even some “Cloro” so I could get a stain out of my new white tee. We made sure to tip her everyday, even her day off, for her pleasant demeanour and friendly conversation. It helps that my Spanish is good. I’d say the hugest plus of Rocamar are its balcony views of the Caribbean Sea and the waves rolling in. Coffee and sunrises just naturally go together here. The sun moves to the southeast by lunchtime, so we would often spend our early afternoons by the small pool or the outdoor tables under shady canopies. The pool was clean and uncrowded; other guests were pleasant and respectful. Our single complaint was handled swiftly by the desk when a family had their small children in the courtyard running and shouting at 1 am. A definite bonus for us was the hotel cat, Misha, a clean spayed female dilute calico. She befriended us and spent most nights on our bed sleeping. She meowed to go out and returned in the evenings after dinner! There may or may not have been tuna involved. :) I hope all guests are accepting of her if not completely mad about her as we are. Look past a few dated things that could use paint. New pool umbrellas would be great but we know they take a beating with the constant onshore wind. We most assuredly will return to Rocamar for what we feel was an economical, safe and comfortable stay.
Enjoying our second stay now and booking our third before we leave. Not an overbuilt modern, fancy resort. More traditional rooms, with small fridge and nice tile shower/bathroom and a balcony or patio. Main rooms are spread along the beach behind gorgeous older trees & landscape with a pool. The Tower rooms are in the white building across the street- half overlook the street as it empties onto the beach, and offer good side views of the beach. Rooms on the other side of the Tower overlook quiet landscaping. Building adjoins Buhos, which is wonderful. Prices are incredible anytime of the year. Service is consistent and friendly but remember- this is not New York, or even Cancun!! More locals speak Spanish than English but every single one will find a way to communicate with you. Keep google translate handy on your phone anytime you have a request involving anything uncommon or requiring more than a few words :) A true hidden gem!