ホテルからの返信: Dear Valued Guest,Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh | Executive, Guest Service
ホテルからの返信: Dear Syahrul Fahmi,Thank you for your feedback. We valued your feedback for our immediate improvement. We hope to be able to welcome you again soon. Warmest Regards, Shalesh | Executive, Guest Service
ホテルからの返信: Dear Valued Guest,Thank you for your wonderful feedback! We're delighted to hear that you had a smooth and welcoming check-in and check-out experience. It's great to know you found the hotel calm, clean, and spacious. We can’t wait to welcome you back for another stay in the future!Warmest regards,Emma RazaliResidence Manager
ホテルからの返信: Dear Valued Guest, We are extremely delighted to learn that you had enjoyed your stay at Somerset Kuala Lumpur. Our colleagues are dedicated to ensure your stay with us is seamless and impeccable and each creating a memory. In the meantime, we cannot wait for your next return to Somerset Kuala Lumpur and we look forward to creating another memorable stay. Warmest Regards,Atira Lyani ROSLI | Manager, Guest Service
ホテルからの返信: Dear Valued Guest,Thank you so much for your kind words! We're thrilled to be your favorite hotel, and we're glad you found the nearby supermarket convenient. Your recommendation means a lot to us, and we look forward to welcoming you back for another great stay!Warmest regards,Emma RazaliResidence Manager
Valeriiiia
デラックスアパートメント(1ベッドルーム)
宿泊: 2024年10月
カップル・夫婦での旅行
10件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年11月27日
ホテルアパートメントはかなり良いです👍
原文Googleによる翻訳
ホテルからの返信: Dear Valeriiiia,Thank you for your positive feedback! We’re glad to hear you enjoyed your stay at our serviced residence. Your satisfaction motivates us to continue providing excellent service. We hope to welcome you back soon for another great experience!Warmest regards,Emma RazaliResidence Manager
ホテルからの返信: Dear Mikko,Thank you for your honest feedback. We're glad to hear that you appreciated our location, the spacious and clean rooms, and the friendliness of our staff. We understand your concerns regarding the condition of the hotel and the breakfast offerings. Your input is valuable to us, and we'll use it to make improvements where possible. We're committed to providing the best experience for our guests and hope to welcome you back for an even better stay in the future. Safe travels!Warmest regards,Emma RazaliResidence Manager
ホテルからの返信: Dear Bob🇩🇰KEBE,We are very sorry to hear that several things throughout your stay did not meet your expectations.Please note that your concerns have been passed on to our team in the respective departments for improvement.Looking forward to welcoming you again, giving us another opportunity to serve you better.Warmest Regards, Shalesh | Executive, Guest Service
ホテルからの返信: Dear Valued Guests,Thank you for sharing your feedback with us. We sincerely apologize for the issue with the curtains not closing fully. We understand how important a restful sleep is, and we will address this concern promptly to ensure it doesn’t impact future stays. We are also sorry that the breakfast experience did not meet your expectations. Your comments regarding the setup and quality have been noted, and we will work on improving this to offer a more satisfying breakfast experience. We truly appreciate your feedback and hope to have the opportunity to provide you with a better stay next time.Warmest regards,Emma RazaliResidence Manager