ラレド サン・オーガスティン・プラザ周辺のおすすめホテル・宿

I had an overnight stay on Friday, January 12, at this location on Santa Ursula Avenue in Laredo. Since I travel a lot and stay at many different Marriott brands all over the south central US, I felt it necessary to share my experience at this location. First off, I want to start with a couple things that are positives: the morning staff on Saturday, January 13, was extremely friendly and helpful. The kitchen staff was also very good, and my breakfast was excellent. The bed was also very comfortable in my room, and the room was very clean. Now, for some things that were not positive: When I first arrived for check-in just before 6PM on Friday, I stood at the front desk for several minutes before I was acknowledged. The young lady that was on staff walked through the back office hallway a couple of times passing the front desk, and never acknowledged me. I finally had to hail her. Upon check-in, she did not give me my free breakfast card (part of my reservation)… I had to get that from the morning staff the next day. When I asked her what side of the hotel my room was on (because I like to park near the exit door), she did not mention that that access door on the north side of this location does not work allow entry, even though there is a card scanner there. That was highly inconvenient when I tried to re-enter that north access door with luggage, then having to walk back to the front of the hotel. After traveling all day, I decided to use fitness center, but when I walked in, there was a dead roach on the floor next to the towel cabinet and the water cooler. Suffice to say that I did not work out. That dead roach was still there when I went into the fitness center 12 hours late The hot water in my room was very sporadic in the shower, and the sink in the bathroom is mislabeled; it has to be set for cold for the hot water to come out. The bath towels were threadbare at best; the gym towels looked luxurious by comparison. I have never seen such thin bath towels in any Marriott location. The electrical outlet (next to the side table by the couch) did not work when I plugged my iron in. It kept shorting out the lamp on that side table. Lastly, I requested and was granted late checkout for 2PM. However, when I got back to the room just before 1 PM, the cleaning staff had already been through my room: all the bedding was on the floor and the door was ajar. Fortunately, no one had touched the lunch I had in my fridge. I do admit to being a bit finicky when I travel, but I spend over 100 nights away from home every year (the majority in Marriott-branded locations), so my standards are extremely high. After this stay, it is my opinion that this location does not measure up to the Courtyard by Marriott standard that I have come to expect after more than a dozen years traveling throughout Texas; if this had been a multi-night stay, I would’ve cancelled the reservation after one night and gone somewhere else.

Check-in was not pleasant after hours of driving. Our business trip turned into a last minute over night stay. When we arrived at the hotel the desk clerk did not ask us “how could I help you” or anything. Just stared at us like we were zombies. I asked was it too late to get a room or was there an extra check-in fee. He said he closed the booking at 10, however but rooms were still showing available online. He made us wait 20 minutes before he checked us in. This is the first time as a sec vice member to be treated like this. WOW!

週末を通してこのホテルの感謝祭の日に宿泊しました。いとこ結婚式のために夫と3歳の娘とラレドに旅行しました。感謝祭の日に最初に到着したとき、私たちは非常に長い車で町に到着したばかりで、早く私たちの部屋にチェックインすることができ、部屋は広々としていてきれいでした。しかし、その後、それは非常に早く下り坂に行きました。翌日、エレベーターが1つしか機能しなかったので、エレベーターを待つのに長い時間がかかりました。通常、これは大きな問題ではありません。3歳の子供が私たちと一緒にいて、階段のいくつかのフライトを降りるのはそれほど簡単ではありません。それから翌日、両方のエレベーターはもはや機能せず、さらに遅いサービスエレベーターを使わなければなりませんでした。私たちが寝る前にシャワーをしたい部屋に戻った金曜日の夜、残念ながら午後10時にお湯がありませんでした。私はフロントに電話し、彼らは誰かがそれをやって来てヒルトン名誉ポイントを信用すると言った。わかりました、朝はシャワーを浴びるだけで大丈夫です。その朝目を覚まして、まだお湯がないことに驚いた。私は再びフロントデスクに電話し、それが修正されたと聞き、水を5-10分間走らせる必要があると言った。電話したとき、私は20分間走り続けました。フロントに、走らせてもらい、申し訳ないと言われましたが、仕事に就くべきだったと伝えました。これはいとこ結婚式の朝で、3歳の時に冷たいシャワーを浴びて、とても素早く洗い流さなければなりませんでした。ホテルを出て他の場所にチェックインして残りの夜をキャンセルできるかどうか尋ねましたが、前払いがあったので何もできませんでした。マネージャーと話しかけてもらい、週末は仕事がないと言われましたが、HHポイントのゲストリストに名前が追加されます。その後、私は私のポイントを受け取ることはありませんでしたし、私が電話をかけてマネージャーにメッセージを残したとき、私はコールバックを受け取ることはありませんでした。滞在がいつだったべきかは楽しいものではなかったと言う必要はありません。間違いなくヒルトンホテルで期待するものではありません。ポジティブなのは立地が良く、朝食も便利だった。

My stay started with very nice weather and than the nice location exactly by the mall. Enter the Hotel and you will feel so welcomed from the front desk staffs. The will give 100% information and then for relaxation clean rooms. On top of it. Out door pool.

Very friendly, accommodating and welcoming staff, quality amenities, and did I mention that there are free fresh baked cookies Mon-Fri? Yea this place feels like a retreat when I’m in town for business. Wouldn’t want to take my business anywhere else thanks and appreciation to the staff members Cheryl, Maria, Juanita, Michael, Alfonso, Normon and Andy. I appreciate every single one of them for all they do. 10/10 Would recommend