Excellent!!! At so many levels First: customer service is outstanding and honestly this is surpassed North America (specifically Canada). Friendly, professional and accommodating. They got us the room early -1:00 pm with special thank you to Diana who helped us with that and with late check out at 2:00 as our flight is quite late (11 pm). Room are contemporary, clean and spacious (Pullman became our favourite hotel chain). Once cute note: they had small bathrobe for our 5 years old 😍 We just arrived to this location and will update my review to reflect the area experience.
Need more training on staff at the restaurant for customer service...need to hire more experienced servers or give them more training since I noticed most of the servers were very young servers
Reservé 2 habitaciones standard para año nuevo 2024, una con cama matrimonial para mi hijo y para mí, y la otra con 2 camas. Y al momento de la reserva especifiqué que necesitaba que estén una al lado de la otra, o exactamente al frente. Cuando hice check in, fuimos a las habitaciones y la mía era cama doble y encima no estaban al frente, felizmente la señora de recepción pudo solucionar pero estuvimos bastante rato esperando. Luego, a las 5y30pm aprox llamo a Room Service para pedir la cena de mi hijo, me contesta un chico y me toma el pedido. Pasa 1 HORA, llamo para saber cuánto más iba a demorar y un señor de restaurante de muy mala manera me dice que no tiene ningún pedido y que no era su problema porque él acababa de entrar a turno. Me pareció una pésima atención y pésima forma de resolver un problema. Obviamente tuve que volver a hacer el pedido y esperar más, pero dejó mucho que desear la respuesta de su personal del restaurante e hizo que me amargue el momento. Finalmente, en recepción a la hora del check in preguntamos si Room Service atendería normal hasta las 11pm, nos dijo que sí. Cuando nos fueron a dejar la comida de mi hijo, volví a preguntar al mozo y me dijo que ya no tomaban pedidos porque estaban con la cena buffet. Entonces nos iban a dejar sin cena a mi familia y a mí, ya que al estar con un niño pequeño él ya iba a dormir y yo no iba a poder salir al restaurante. Después de insistir, accedió a tomarnos el pedido pero tenía que ser en ese momento (siendo 7pm, comida llegó 7y20) y lamentablemente tuve que cenar comida fría ya que recién pude hacerlo después de dormir a mi hijo a las 8y30pm aprox. Realmente no volvería al hotel por tener tantas malas experiencias en 1 solo día de estadía.
This hotel is centrally located and lovely. The decor is spare with effective use of wood and green plants. It creates a restful environment. The staff is outstanding and helpful. I was ill during my stay and the lobby bar team created an ”off menu” bowl of chicken soup that was so kind and restorative. All of the service staff was helpful and solicitous. The rooms are well designed, with decent sitting and work options. The rooftop bar is fun with great snacks. the breakfast buffet is excellent with many choices. And the rooms have Nespresso machines so you can start the day with a decent cup of coffee. I didn't get to the gym unfortunately b/c the work schedule was too busy.
ゲゲストI am currently staying at the hotel and it has been a great experience so far. I have a neck/back issue and as requested for differenr pillow, they promptly offered me so many options. Also, when I inquired about some techniaclities in the room, never did I get someone from maintenance so fast as I did here, someone immediately came to support me. Moreover, the breakfast is fantastic, the staff is so friendly and the room is really modern and functional, nothing like depicted by previous reviews. As a Platinum IHG member I am used to having great experiences and they offered the same high level of service.
ゲゲストMy only complaint was that due to a transportation work stoppage we had to adjust our reservation. We were charged for our Monday return basically twice because we arrived early. The room was available and we were scheduled to stay that day. Staff could of been more flexible due to what was occurring. We stayed there for almost two weeks. This was our second trip to Ibis.
Stayed here for the first few nights of our honeymoon in Peru; what a great experience! Warm hospitality, lovely room and amenities, amazing breakfast and the staff couldn’t be more helpful! Special shout-out to Alonso on the front desk who went above and beyond to help us communicate with our next hotel in Ollantaytambo to arrange airport transfers with them, as well as countless other pieces of advice during our stay. Thanks again!
24 hour service for weary travelers first hours in Lima, then once rested … an excellent base of operations for exploring the city. July & Camila will ensure you are well fed and smiling as you start each day. The bar staff, both off the lobby and on the roof will all do their best to slake any thirst you have.
Rooms clean, neighborhood safe, and the service was perfect. Staff found a way to help me at every turn. They had a bike for me to use which was great..lots of good bike paths near the ocean. They had a metro card for me to use. They arranged taxis and exchanged money of They had enough. One thing to know is the hotel.is not actually in the active area so if you want to walk around you need to take a cab or micro. Micros are wonderful. They pass in front of the hotel every minute or 2 and only cost a sole. They almost all go to kennedy park- the centre of action, arriving at kenedy within about 5 minutes. Breakfast was good, but remember to press the button on the table for service otherwise they may nit notice you. It took me a couple days to figure that out. Button method works perfect.