レジデンス・イン・ボルダー・ロングモント

フロントデスクのキルスティンは、仕事をするだけでなく、バイクを駐車場に捨てました。彼女が私に問題がないことを確認するためにチェックしてくれました。親切なスタッフです。またここに滞在するか、レジデンスインに滞在します

7 人家族は、ロングモント レジデンス イン マリオットで素晴らしい滞在をしました。リビングルーム/キッチンエリアに2つのベッドルーム、2つのバスルーム、引き出し式ソファのある1つの部屋と、小さな簡易キッチンエリアに1つのベッドルームと引き出し式ソファのある別の部屋がありました。私たちの部屋はとても清潔で、部屋で食事を作るのに必要なものがすべて揃っています。朝と夕方のフロントデスクのスタッフ、ジュリーとカースティンは非常に知識が豊富で親切です。彼らは、ある晩、私たちのグループがピザのために集まるダイニングルームエリアを提供してくれました。彼らは私たちに紙皿やプラスチック製品さえ提供してくれました。タイレノールが必要なとき、彼らは店の市場に出て、3つの異なる地域のホテルに電話して私たちを見つけました。彼らは私たちを歓迎してくれるように本当に邪魔をしませんでした。ここに滞在することを強くお勧めします！

My father-in-law booked 3 rooms here, and they were all excellent. Service staff were all extremely accommodating and very polite and engaging. There was an issue with the fire alarm during our stay where it repeatedly went off. The staff was very prompt at handling the entire situation, from customer service and answering our questions, to ensuring the proper technicians were immediately contacted to fix the problem. The maintenance employee, Jeff demonstrated FANTASTIC customer service. This is normally unheard of from maintenance employees in my experience, but Jeff set a precedent that customer service is always important! Jeff took great care of us, setting us up with management for alternative last minute booking accommodations at a nearby hotel (Springfield Suites, I believe) so that we could avoid being woken up in the middle of the night if the fire alarm were to inadvertently be triggered. Jeff thoroughly explained the issue with the system to us, repeatedly apologized, made me feel heard and understood, empathized with us, and handled the issue with professional courtesy that exceeded my expectations. I hope Jeff will get the recognition he deserves as a great employee and a valuable asset to this hotel and Marriott in general. Jeff, if you see this, thank you again many times over for your excellent service and personable skills. You’re a fine man employee and any employer should feel fortunate to have you on-hand. Best of luck in your future!

We changed rooms twice due to cramped conditions in a room with a bedroom. We asked for a handicapped accessible room away from highway noise. We were given Room 116. It had a small bed (cramped for two). But it did have safety bars in the bathtub area Housekeeping changed sheets on the fourth day of our stay, at our request. Towels were also provided. Unfortunately, a generator outside the bedroom kicked on at 5 a.m. one morning. It sounded like a pneumatic drill trying to cut bedrock. Our night's sleep was over. We alerted the front desk to a loose door handle in the bathroom and problems with curtains off their hooks. it does not appear that the hotel checks rooms between rentals. The microwave worked but we didn't use the coffee maker. It looks like it needs a good cleaning. Free breakfast and parking goes with the rental.

If you have to be away from home for the holidays, why not bring the holidays with you!? With a cute, fictional, full size kitchen- it's easy to bake those Christmas cookies! Then curl up in front of the fireplace and watch the hallmark channel! Tis' the season! The front desk staff is sweet & the beds are comfy, looking forward to celebrating with Residents Inn this year!

Cameron the maintenance engineer is amazing. I'm a long term stay and when something needed repair in my room he was there that day. But what is also incredible is that a few days later he saw me in the lobby and followed up with me to make sure everything was good. An incredible employee that should be recognized by management and Marriott.