This is the first time we have stayed in a property in this price range that was badly antiquated, poorly run, and lacked any modern management that we wanted to escape almost directly after checking in. We should have been more conscious honestly after reading the TA reviews as the management apparently only responds to positive reviews but never to negative ones....a clear sign there is a lack of any accountability or leadership in a property honestly. Beyond the poor communications in advance of our stay we have to say that the rooms have not been refurbished since the 1970s at best and were stuffy, dark, and kind of sad honestly to the point where we worried about sticking to something. While some of the junior staff were friendly enough, the communication with management was poor and when we asked how we could best accomodate the needs of our children, we were simply told that one could sleep in our bed and they could set up a crib for the other child....at a rental cost of 15 euro a day!!!!! In my decades of traveling I have not ever found a single 4 star property that charged a daily rate on using a baby crib in a room and in general this left us the rather pressing feeling that families are not welcome here! Otherwise, if you are taking a train to Maastricht it is an ideal location as the hotel is located almost directly next to the train station and the noise is not so bad at night. In general though, this property felt like an obsolete dinosaur with no central leadership or accountability to its guests. The sad fact though is that with one of the Netherland's best hospitality schools based within the city limits, this poor service could easily be remedied we argued with some fresh blood and investment, but instead it looks like the owners just want to rest on the Amrath's accolades (and its presumed '4 stars') from yesteryear. A true pity and waste of money these days especially in such a hospitable city as Maasstricht where the Crowne Plaza nearby is clean, well run, and equally convenient.
旅先の様々な魅力を発見したいお客様に、Château St Gerlach - Oostwegel Collection, Member of Relais and Châteauxは最適です。Château St Gerlach - Oostwegel Collection, Member of Relais and Châteauxは、ビジネスでもレジャーでも、フォルケンブルグでの快適な滞在をご提供いたします。当施設からHouthem-St. Gerlachまで約900m、マーストリヒト空港まで約8km、移動に便利です。付近のエリアは、GeulやSt. Gerlachkerk、Stichting "De Rotswoning"など、観光名所が豊富なことで有名です。お時間に余裕のあるお客様は、館内の様々な施設をぜひご利用ください。フォルケンブルグの当施設には、駐車場が併設されており、非常に便利です。
ゲゲスト2024.08.21
I was with my husband and we celebrated the 2nd portion of our honeymoon, a wedding gift from our friends and family. Our check-in was smooth and the staff gave us an upgrade to a junior suite with a note and some deliciouschocolates. It was lovely but not very sound proof from other guests. The room could use a few updates as well but the view was beautiful. The property is gorgeous with the château, sculptures, church, rose garden and natural surroundings. We enjoyed our Saturday night dinner at the grill and the service was very good. There are limited dining options on Sunday evening if you don't wish to leave the property. I had a massage with Maureen and she worked wonders on a troublesome back problem. A true professional. The breakfast buffet was quite extensive with local products as well but very busy. Not a calm environment with large groups and an impolite guest on her phone but we appreciated the quality of the food, options and service team. We enjoyed our stay but felt that for such an incredible setting, there was a certain charm lacking with such a whirlwind of comings and goings. Perhaps a future stay but not during peak season.
I chose this hotel as I did not want to pay significantly more in the centre of Maastricht. This hotel is great... parking is free, and they have a restaurant on premises as there is nothing else around. Having the room facing a runway it was surprising how quiet it was the whole night. I would stay here again.
慌しい一日の終わりには、ホテル モンテ クリストでおくつろぎください。ホテル モンテ クリストは、ビジネスでもレジャーでも、フーセルトでの快適な滞在をご提供いたします。当施設はTongres / Tongerenから9km、マーストリヒト空港から29kmと、便利な立地です。付近のエリアには、GC Ter KommenやDancing Limit、Motmolenなどの多くの観光名所があり、充実した時間をお過ごしいただけます。お時間に余裕があるお客様には、館内の様々な施設でお過ごしいただくのもお勧めです。フーセルトの当施設のお客様は、駐車場をご利用いただけます。
ゲゲスト2024.08.20
Bij aankomst werden wij heel hartelijk en met de glimlach ontvangen door een heel vriendelijke vrouw.
Ze gaf ons uitleg en bracht ons naar onze kamer.
De kamer was netjes, ruim, gezellig aangekleed en er was veel lichtinval, waar wij echt van genoten. De indeling van de meubels vonden wij ook superleuk! Het was een super rustgevende kamer met een heel ruimtelijk gevoel.
In hotelkamers voelen wij ons soms opgesloten, maar dat was hier absoluut niet het geval!
Er was heel veel opbergruimte in ruime kasten, superhandig!
De badkamer was volledig in orde met een mooie ruime inloopdouche. Alles werkte perfect!
We vonden het wel super jammer dat het zwembad enkel tussen 17u en 19u gratis te gebruiken was.
De spa bijboeken was niet meer mogelijk omdat het vol geboekt was. Wij hadden ENORM uitgekeken naar een gezellige relaxerende “avondzwembeurt”.
Bij het boeken via deze app van Trip hadden wij nergens gezien dat het zwembad niet continu vrij te gebruiken was. Ook is het voor ons te duur om dat er nog bij te boeken helaas.
Het ontbijt was voor ons wat minder. Er waren een aantal dingen die we niet zo aangenaam vonden, vb niet alle vaat was proper, 1 van de potjes van het dessertenbuffet was blijkbaar gebroken, enkele mini eclairs in de frigo waren “geschonden” en dat zag er niet zo smakelijk uit, de granola-torens waren nogal leeg…
De zaal waarin het ontbijt plaats vond, vonden wij wel super!! Het is een beleving op zich! Wij waanden ons in een heel andere wereld.
Dat geldt ook voor het hele gebouw, de gangen, de tuin,…
De tuin is sprookjesachtig. Als wij niet zo snel weg moesten, hadden wij daar graag wat tijd doorgebracht.
Een superleuk ingerichte woning en tuin, super rustgevend, de gangen zijn ook heel mooi ingericht, het verzet echt je gedachten op een positieve manier en wij wilden hier super graag nog langer blijven!!
Als wij een groter budget hadden, dan kwamen we hier voor langere periode en boekten we de spa erbij, want voor rust hebben deze eigenaars zeker gezorgd!!
Wij hebben echt genoten van ons verblijf hier en raden het aan!
慌しい一日の終わりには、テルワーム城でおくつろぎください。テルワーム城は、ヘールレンでも指折りの素晴らしい宿泊施設の内の一つです。当施設からHeerlenまでわずか2km、マーストリヒト空港まで23kmと、交通が非常に便利です。付近のエリアには、HDV KUBA Moskeeやローマ浴場博物館、Landgoed Ter Wormなどの多くの観光名所があり、充実した時間をお過ごしいただけます。長い一日の終わりには、館内施設でくつろぐのもお勧めです。ヘールレンの当施設には、駐車場が併設されています。
2023.01.31
In Heerlen you got several options for a hotel , if you are in need - whenever I can I will go for the Kasteel TerWorm ... been here before , and I think I will be there again ... So arriving before noon is typically not the best at any hotel, no difference here on the topic - the lady at the reception was kind and get me the key and all the forms - but she asked me kindly to wait till my room will be ready - I went for a walk in the garden and surroundings , you have some picks attached to the review. Room was at the ground level in the courtyard building, room 14 - I got - and it was very clean , spacious and with a good size bathroom that had a tub and a shower - depending on what you want. Bed was comfortable - the minibar for free .... breakfast - a nice selection of buffet, eggs, meat , etc ... so everything for everybody. To distance a bit customers you could choose breakfast till 9 or after 9 ... so to split a bit the guests. Outside my room - I had room 14 - there were 2 chairs at a table and a decorative bush in that bush a duck was nesting between the branches - such a nice thing. Overall I had a very good stay - with helpful staff and a very good hotel experience and for sure if I go to Heerlen again , I would choose the same hotel for my stay. I recommend you try it and if you don't like it just blame it on me .....
VVenture52715992190Conveniently located on a quiet street, just a short walk from the railway station, bars and shops. Very comfortable. The Hangout area and honesty bar in the lobby are lovely touches. Free good coffee available all day in the Hangout area. Take a few teabags with you if you're not a fan of fruit teas. Lots of great cafes just a short walk away for breakfast.
We booked the grand room as advertised on ********** which was the largest room, with a city view and a large bath. We had been riding in torrential rain for hours and decided to treat ourselves. We were allocated one of the XL rooms, as soon as we walked it it was clear it was nothing like the photos and didn't even have a bath. Went down to question this with the staff. We we allocated a room with a bath. However this room was smaller than the first and had view of nothing really. Again I went to reception and asked why we weren't given the grand room we had booked. The man on reception said there was an error on the site, he said no XL rooms have a bath. I brought up the photo of the room we thought we had booked and asked where it is in the hotel and was told it isn't in the hotel. So save your money and don't bother trying to book the grand room, it doesn't exist. On going to bed we noticed the sheet on the bed has a hole in it. We have been offered complimentary breakfast and a partial refund to be confirmed in the morning. Oh and there's no washer & dryer to use, that was also advertised. We explained that we had booked this hotel for the specifics detailed on ********* if we had known it was false advertising we'd have booked elsewhere.