Bougainvillea Resort Mulshi

Bad rooms, unclean pool, damp rooms, photoshopped pictures on the sites. We had taken the pool cottage and it was not good at all. The pool has algae dirt murk and insects. The room was damp. The bathroom was like some village bathroom. The surroundings were not maintained. The common pool was also not kept clean. We have forgotten our kids toys for which We have been following up but the staff is not cooperating to send it back despite multiple follow ups

Generally avoid negative reviews. This was most necessary. The staff is curt and arrogant, not very welcoming. There is no one at the reception post 9 pm. I had rodents in my room and the staff mentioned it's a part of being in nature. There was a mouse to be precise. The air conditioning auto switches of at night and there is no one to attend to it. The staff mentions things like, you will have to pay extra if you order chutney in breakfast. The rooms need to be kept clean for the price intended. The quality of food is not upto the mark extremely oily. It's a vacation much not had.

A total let-down even as we entered the property. Many stray dogs on the property. When we checked with the reception, they just accepted that yes, there are stray dogs ! With a 5-year old, this was not acceptable to us. This is not acceptable to us anyway after paying more than Rs.5 K per night (more than Rs.10 K for 2 rooms for the night of Fri., 22nd.Sep'23). The rooms, pool, dining area - all - nothing as in the pics. I want my money back + compensation (for ruining a b'day vacation). We just walked out (didn't stay) !