RRip RipWe booked feeling a little nervous as we read the various reviews but also hesitated with little experience of a B&B Guest house.
There seemed very few choices in Naples ( Chiaia district) a prime , safer area ; to have a suite with some kitchenette and a very reasonable price.
We were warmly welcomed to our studio suite, spacious , well organised with a lot of thought in the location of design of fixtures and furniture; seating to take breakfast, working desk and or relax on the sofa.
Brightly lit room with big “can open” sound proof windows or option to use the air conditioning system . Views of the nearby residential apar**ents actually helped us feel at home ( even though we were not able to enjoy the Naples sea view)
Bed, mattress , linen and pillows were fine ( for those who require more specific finer finishes should not go to a Guest house)
Bathroom was practical and had all that one needed, with hand held shower and rain shower installed.
Kitchenette had electric stove , coffee maker, kettle , Fridge and utensils. Again sufficient for a 4 night stay.
Any longer an oven or toaster would have been nice to heat up bread.
The highlight worth mentioning, as most reviews have , is Massimo who helped us with recommendations, guided us with a local map, booked day tour to Pompeii, our taxi and so much more..
Honestly, for those of us who have been lucky to stay in 5 star hotels will know that you don’t always get this type of discreet professional reliable hospitality that Massimo has shown us.
If you don’t mind staying at a guest house which may sound daunting , or that the entrance of the building may be slightly off the side street but having read this review will reassure you that the 24 hours security guards and the gated premises made it feel like a home away from home.
Thank you Massimo
and team for keeping our room super clean , daily when we really didn’t expect the service. Likewise appreciated the small touches of receiving disposable raincoats in case of heavy rain on our tour.
CChristutiWhat a wonderful experience!!! The room was just perfect. Extremely spacious room and the tub/jacuzzi was an excellent addition. Bathroom was a comfortable size. Kitchenette was also a wonderful surprise (I don’t remember reading about it when I booked). Mini fridge was perfect to keep water bottle and beverages cold. Very cleaned and beautifully presented. The view from the room was just great and the location couldn’t be more perfect. Walking distance from the port (great as I had planned on visiting Capri and Ischia) and many other sightseeing musts. Also many places to eat and stores around the block. The host was also extremely helpful, charming and attentive. She allowed us to keep our bags in the lobby and do check-in early as we were ready visit and sightsee many places as soon as we got there around noon. She was also of great help after we checked-out, as I accidentally left the car keys in the lobby, I was able to recover them. All in all we had a great experience and time and will definitely stay again. Highly recommended.
ゲゲスト3rd hotel we’ve stayed in on Piazza Garibaldi. The location might be a problem for some as there are a lot of people hanging around in the square and side streets but it felt safe to me. In fact I enjoyed sitting on our first floor balcony 12 feet above the pavement where a lot of locals were hanging out; it added to the charm of the place. It has a tiny ground floor footprint and is accessed via a door in the side street. Pretty unremarkable on arrival. But when you get onto the first floor the corridors and bedrooms are white marble throughout - floor and walls. It does look good but means the corridors are echoey. Room itself is good quality but I have concerns about the bathrooms and particularly the shower. Any interior designer surely knows that wet feet on untreated marble are a nasty accident waiting to happen: the 2 just don’t mix. The marble floor of the shower is downright dangerous; once you’ve rinsed off the shower gel, etc being in the shower is like driving with bald tyres on black ice. There’s nothing to hold onto to steady yourself either. I urge the hotel to provide a Bath mat in each room to mitigate this risk. But for this I’d have scored it 4. Breakfast is taken in the basement and I thought it fine. All the staff we spoke to were pleasant and professional.
ゲゲスト Ho alloggiato dal 15 al 17 aprile 2023 in questo b&b con il mio ragazzo. Inutile dire che non ci vedranno MAI più. Arriviamo in una zona degradata, piena di ragazzi di colore che ti guardano male, svestiti, mal nutriti, che cercavano nei cassonetti e camminavano scalzi. Nonostante questo aspettiamo Paolo , il nostro addetto al check-in, davanti il portone. Erano le 08:30 del mattino, arriva e dice pure che aveva tardato perché era un orario straordinario per arrivare quello, quando noi volevamo lasciare solo i bagagli e andare via. Comunque ci ha fatto pagare e ci ha chiesto 10€ in più per le tasse, noi abbiamo detto che era tutto compreso e non ha chiesto più nulla e poi ci ha aperto la stanza. Stanza carina e normale, peccato per gli asciugamani pieni di macchie gialle, ma noi avevamo le nostre per fortuna. All entrata del B&b si trova una saletta con dei tavolini e delle signore che la mattina preparano la colazione inclusa nel prezzo , di cui noi non abbiamo usufruito perché irritati dai rumori e dalle voci delle stesse alle 07:30 di mattina che purtroppo ci hanno svegliato tutti e due giorni. Per quei pochi giorni di relax che una persona ha, vorrebbe svegliarsi all orario che le pare, ma vabbè . La prima sera usciamo di casa e troviamo dentro il cortile del palazzo su per giù 10 ragazzi di colore chi in piedi chi coricati a terra e chi mangiava. Usciamo e decidiamo di chiamare il proprietario per lamentarci della situazione poco sicura e ci risponde con “non so che dirti” e alla nostra affermazione che potevamo ritornare dopo cena solo accompagnati dalle forze dell ordine, risponde con “se vi fa sentire più sicuri”. Nel frattempo avevamo cercato pure Paolo che dopo averci detto come poteva aiutarci, presentatogli il problema visualizza e non risponde. Non solo, tornati nel B&b e per fortuna c era solo un ragazzo che dormiva davanti il portone, le chiavi non funzionano bene. Cioè non puoi fare neanche di fretta perché devi provare ad aprire 2-3 volte. Noi ve lo consigliamo, ci siamo trovati male e non abbiamo avuto nessun appoggio e aiuto, potevano trovarsi benissimo li solo delle ragazze e essere aggredite.
The good: Great location, right next to Garibaldi train station. Plenty of places to eat nearby. The lift is great. It does have a slot to put 10 cents in, but if you don't have a ten cent coin, the lift still works. The bad: We had booked and paid for 14 nights to stay at Chez Moi. We arrived on the first day at 6:00 p.m. We phoned the owner, and he sent a woman around. We followed her into the reception area. She then told us we couldn't stay there. After having read other reviews, I thought ”OK we're going to be sent around the corner to the Hotel Poker”, which is what Chez Moi does sometimes. But no, we weren't that fortunate. She repeated that we couldn't stay there. I showed her the proof that we had booked and paid (using both my phone and paper printouts) but she said we couldn't stay. She then escorted us out of the premises and locked the door. I understand that mix-ups happen sometimes, but there's no need to humiliate your guests like that. I phoned our travel company (who had made the booking) and they said they would contact the owner of Chez Moi to sort it out. After a couple of hours, I rang them again, and then a few more times. A couple of times, someone from Chez Moi would turn up and tell us we couldn't stay. I said ”Can you at least give me my money back so we can find somewhere else?” But they would just walk away. We spent most of the night sitting on the steps outside of the B&B with our suitcases. We made the other guests who walked past us feel very uncomfortable. I think they thought we were beggars, and seeing us made them feel anxious. But we were paying guests just like them. Finally at 3:30 a.m., 9½ hours after arriving, I received an email (thankfully I still had a few percent of battery left on my phone) from my travel company saying Chez Moi had overbooked and had no rooms left, and we should find somewhere else to stay. It was too late to find anywhere at that time, but I'm happy to say we did get somewhere else for the other 13 nights. We know the treatment we received at Chez Moi does not represent the rest of the Neapolitan people. We would go back to Naples. But we don't want to go to a B&B that treats its paying guests with contempt. Note to Chez Moi: It seems like you have a nice place, and it's in a great location, but please learn from this experience, and start treating your guests as humans – thank you.
ゲゲストVery friendly treatment and you get help whenever from the owner. I stayed in the beautiful suite with spa bath and rain shower, amazing. There is a mini fridge that you can store cold drinks in. There are electrical outlets near the bed so you can charge your mobile phone. Many restaurants and cafés nearby. You can reach the train station in about 15 minutes on foot. Breakfast is taken at a cafe nearby where you can choose from different croissants and coffee or cappuccino. Very nice I would love to come back. Thank you so much for this time Maria ❤️ see you again