ACバケイラ・スキー・リゾート、オートグラフ コレクション

Our stay at the AC Baqueira was just perfect. We arrived late at night after ~24 hrs of travel and they were so welcoming. We took advantage of as many of this hotel's lovely offerings as we could - from drinks at the cozy Sno bar (had it to ourselves midweek and the bartender was great) to the breakfast (delicious, and waitstaff was so attentive), the spa (so wonderful after a day on the slopes) and even the Ski Ambassador program (can't say enough great things about Lourdes, who was so tolerant of our attempts at Spanish and showed us almost every inch of the mountains!) The ski lockers were right at the gondola and the staff was so great with any and all requests. We only had one small issue during our stay - we had requested that our rental car be recharged for us while it was parked there and they said they would do it but it didn't get charged during our stay. A minor thing in an otherwise perfect stay. Highly recommend the Hotel AC Baqueira.

This trip was our first family ski trip and AC Baqueira was perfect. Our Spring Break this year coincided with my wife's birthday and my son's birthday. I called ahead to ask if they could do something special for my wife's birthday and son's birthday. We have Celiac disease and can't eat gluten. Gloria in guest relations talked to the chef and they made my wife a delicious gluten free chocolate tort. 2 days later in a different restaurant inside the hotel, my son was presented with a gluten free cheesecake. It was the most delicious cheesecake we have ever eaten. We ate at Raclette and 4 Valleys and the food was delicious in both restaurants. The food in the SnoBar is also good. It was hard to find the entrance to the hotel because it is up a hill behind a wall and there are no signs. However, as soon as I turned into the loading area, we were met by Tomas. He took our skis to our locker, our bags to our room, and parked our car. Gloria met us in the lobby and confirmed our dinner reservations for my wife's birthday. She gave me a WhatsApp phone number to contact her if I needed anything. When we got to our room my wife said, "They were treating us like we were movie stars. Why were they being so nice to us?" The hotel itself is fine in everyway. It was clean, the beds were comfortable, etc. The breakfast is next level terrific. They offer a ton of gluten free food options and their servers understand celiac disease. It is a very convenient, easy walk to the slopes. However, what makes this hotel stand out to me was the terrific service we received from everyone.

Hotel claimt that the reservation was made twice; had to pay 3.000 for 3 nigths! They refused to annulate 1 reservation, although it was clear that the reservations where identic. Hotel manager Oscar hides behind "company policy" and shows no knowledge of any kind of service.