Unfortunately, this hotel has really gone down hill. It’s been 5 years since I’ve been there, but in that time - many things have fallen. They still advertise on the site for the infinity pool and hot springs - spoiler alert- it hasn’t been in service since COVID, and the pool needs a major clean. We booked spa services for day of arrival and were told we would be able to get into our room before hand- didn’t happen. So, we changed into our bathing suits to go to the hot springs- didn’t happen. So, we went to the spa to hang out there. It’s a room, with couches and four doors for services. The steam room is used as storage for laundry. The services themselves were amazing. We did get into our room after our services, and it was shocking how dirty the windows were, the blinds were ripped and we could hear absolutely everything in the room above us. We called to make resos for dinner and were told we could only go at 6pm because they were busy and didn’t have enough staff in the kitchen. When we arrived there were only 4 tables seated. And, then we were told there were no more mussels avail. What we did eat, was very good. At 7:30am the next day we went downstairs for coffee, and nothing was prepared - so we walked to Starbucks. They did have coffee for us when we got back. It just appears that there seems to be a lack of care for the hotel. Whoever the gardener is should be hired to get the inside of the hotel up to the standard of the flowers. So sad to see a hotel I used to love so much be neglected.
