Reservations team was so responsive and accommodating. Front desk staffs were more transactional. They can't seem to like interacting with guests since by the time we arrived until we checked out. F and B staffs were more courteous like saying Hi and hello. Housekeeping was helpful. Aircon works well. Room is clean. I love the hot and cold shower as well. We love the easy access to the pool. We had the room on the ground floor which is good for us. Minor issues : - they don't provide extra bed for extra person. Room towel as well. Very limited. However, we managed to ask pool towels from Hk team since we are mostly swimming and we really need extra towels. - front desk is just until 10pm so if you need anything, you have to check it before reception closes. But actually they have guard at night who was so helpful as well. I requested a bath mat from front desk and nothing came until i met a guy from Hk and he sent one. - though the front desk was not so helpful. Other team was able to fulfill their lapses. So its okay. We are not demanding people. its just that we lacked those in our room which are basic. Housekeeping must to check on this before check in time so we can reduce our time and effort. But overall, we had a great stay. We felt at home and we enjoyed the big pool. My son had a great time at the pool. The resort is like 5 minutes drive away from the beach. But theres tricycle outside. Kuya driver was so nice to us. Didnt demand for a high price unlike other tricycle drivers. If you need good tricycle driver. His plate number is #357.
とても良い
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