AAhadGermanRoom was spacious and comfortable, although sound insulation of walls, doors, and windows was not enough to prevent noise from neighbours or hallway and street even on 40th floor. Amenities are good and practical. Swimming pool and gym are great. Location is also very good. Service is variable. Staff is very friendly and responsible, but they need to pay a little more attention to simple English skills. However, breakfast and generally, foods in restaurant were not satisfactory enough. Western and international food is just a name. You can't really taste German Wurst or Italian pizza! The continental food, especially western breakfast, is quite ordinary, I'm talking about flavours and tastes, not quantity. It's not very eye-catching and for a five-star hotel as you would expect. Although, overall I recommend hotel.
AAnxious but kindA Delightful Stay at a Wonderful Hotel 🏨 ♥️📍Hefei
I recently had the pleasure of staying at this charming hotel, and I can confidently say it was an exceptional experience from start to finish. From the moment I arrived, I was treated with an incredible level of hospitality that truly set the tone for my stay.
Firstly, the host was amazingly kind and made me feel immediately welcome. Their warm demeanor and genuine interest in ensuring I had a pleasant stay were truly heartwarming. The check-in process was impressively speedy, which allowed me to settle into my room quickly without any hassle.
Speaking of the room, it was spotless and impeccably maintained. The cleanliness was evident in every corner, from the freshly laundered linens to the sparkling bathroom. It was clear that the staff takes great pride in maintaining high standards of hygiene and comfort for their guests.
The location of the hotel was another major highlight. It was incredibly convenient, situated close to all the key attractions and amenities I needed during my stay. Whether I wanted to explore local sights, dine at great restaurants, or simply stroll around the neighborhood, everything was easily accessible.
My stay at this hotel was truly delightful. The combination of a kind and attentive host, efficient check-in, clean and comfortable room, and a prime location made for a perfect visit. I look forward to staying here again and highly recommend it to anyone seeking a pleasant and worry-free accommodation experience.
在美妙的酒店享受愉快的住宿🏨 ♥️📍合肥
我最近很高兴住在这家迷人的酒店,我可以自信地说,这从头到尾都是一次非凡的经历。从我到达的那一刻起,我就受到了令人难以置信的热情款待,这真的为我的住宿定下了基调。
首先,主持人非常友善,让我立刻感到很受欢迎。他们热情的举止和对确保我度过愉快住宿的真诚兴趣真的很暖心。办理入住手续的速度快得令人印象深刻,这让我可以很快安顿下来,没有任何麻烦。
说到这个房间,它一尘不染,保养得无可挑剔。从刚洗过的床单到闪闪发光的浴室,每个角落的清洁都很明显。很明显,工作人员非常自豪能为客人保持高标准的卫生和舒适。
酒店的位置是另一大亮点。它非常方便,靠近我入住期间所需的所有主要景点和设施。无论我是想探索当地景点,还是想在很棒的餐厅用餐,或者只是在附近闲逛,一切都很容易到达。
我在这家酒店住得真愉快。亲切周到的主人、高效的入住手续、干净舒适的房间以及黄金地段的完美结合,使您成为一次完美的访问。我期待着再次入住这里,并强烈推荐给任何寻求舒适无忧住宿体验的人。
ゲゲストThis was my first time staying at a Mercure hotel and I was not disappointed. This new hotel opened in April. I usually stay at less expensive hotels but I was attending a festival at Luogang Central Park and wanted to find accommodations nearby. It was a short walk from the hotel door to the festival gates. I could see the stages from my room.
The service at the hotel was the best that I have ever encountered. I was immediately greeted by the guest services agents. Sally, the front office manager, assisted me as I checked in. She speaks excellent English. Sally assisted me by entering the hotel address and room number into *******. The food was delivered to my room by robot. Sally and the staff at the front desk made sure that everything about my stay was as perfect as it could be. On day two, I ordered ******* again. The food never arrived. As I do not know any Chinese, Sally helped me by talking to the vendor and delivery driver. She spent two days (even after I had checked out and gone home) to make sure that I got a full refund from *******. For some reason, I could not rent a phone charger from the machine in the lobby (that is a problem on my end not a problem with the machine). One of the guest services agents on duty rented the charger for me and I paid her when I returned the charger.
My room was beautiful! I had a corner room with windows on two sides. I enjoyed a long soak in the tub each day. The toilet came with a remote control that I translated. There were a few minor things about the room that could be improved. 1. The refrigerator was stocked with free beverages. However, there were no sugar free sodas. The water bottles are smaller than what I am used to and there were only two bottles of regular drinking water in the room. The maid and front desk were happy to supply me with more when asked. 2. The telephone sits on the bedside table that is in the far corner of the room. You have to walk around the bed to reach it. The phone would be more accessible on the side of the bed closer to the sitting area. I don't usually use the hotel phone but you do get a call when the robot comes to your door. 3. To open and close the curtains, you press the button next to the bed. The corner room has large windows on both walls. There is no way to only open the curtain on one side of the room. The morning sun was too strong from one window so I used a chair to prop open the curtains on the other window. 4. There is a lack of foreign programming on the television. Other hotel chains that I use have a free English movie station like HBO or Cine-Max. I travel with a USB stick that has some movies saved on it in case the hotel does not offer such programming. However, the original TV remote is not supplied in the room and there is no way to change the TV input from their satellite box to the USB port. I did not have my laptop with me. I inquired with Sally at the front desk but there was nothing that she could do. There was an option to order pay per view movies. 5. The next problem is my error. I put the paper do not disturb sign on the door. I did not realize that there was also a button on the light switch that turns on a green light outside of the door when you want the room cleaned. I accidentally turned on the light. The maid walked in on me without knocking first. She was very kind and apologetic.
I did not use all hotel amenities. I did enjoy the wine, coffee, and snacks in the front lobby. I also ate breakfast in the hotel restaurant each day. There was a nice variety on the breakfast buffet that changed daily. I found the laundry room to be clean and comfortable with a small sitting area. It is located near the fitness room and restaurant.
I would definitely choose to stay at this hotel again if I am in the area. The small issues that I mentioned above are just minor inconveniences and nothing that can't be corrected or worked around. Based on my stay here, I would also try other Mercure hotels when traveling.