AAbdalaffuI stayed at Xizi Libai International Hotel for 3 nights on my first visit, and overall it was a positive experience.
The location is excellent, situated between Futian 2 and Futian 3, which makes it very convenient. The staff are extremely friendly. Although they don’t speak English, they genuinely try their best to communicate in any way possible, which I really appreciated.
Access to the upper floors is smooth and efficient. The room was very spacious with a great view. Cleanliness was acceptable, though it could be improved.
I stayed in room 1103, and one of the marble tiles in the shower floor was broken, which was a bit uncomfortable.
There is a fridge in the room, which is a big plus. Also, the hotel offers a good number of washing machines and dryers, which is very convenient. Check-out was easy and quick.
However, during peak hours (5–7 PM), it was difficult to get a DiDi ride.
I would recommend this hotel to others. There are also some halal restaurants nearby, which is a great advantage.
AARAS_313Overall, the stay was good, but the experience at reception really put a dent in it. We arrived a bit early around 7:30am, not realizing that check-in wasn’t until 10am. That’s on us, but the way it was handled wasn’t great. Instead of calmly explaining, the receptionist was quite rude and raised her voice, which felt unnecessary.
When we returned later, I spoke with someone more senior possibly the manager, who said she would address the issue. I also made sure to express directly how uncomfortable the situation was.
On the positive side, the room itself was really nice and comfortable, which helped make up for the rough start.