ゲゲスト”We arrived at the hotel around 1:00 PM, hoping they might have a room available. But we cannot get our room until 3:00PM due to their policy, even the hotel was not full. The receptionist informed me I had two bookings in the system—one for that night and one for three months later. I was completely baffled and spent a stressful half-hour checking all my apps, worried my account had been hacked. They insisted the second booking was under my name. It took them a couple of hours to finally figure out it was their own administrative error; they had filed another guest's reservation under my name.
When I finally got to the room, the disappointment continued. The room was very small. My husband and I had two big suitcases, and there was absolutely no space to store them. We had to climb over them just to get around, and we couldn't open both at the same time.
Given how strict they are about the 3:00 PM check-in and 11:00am check out (which we respected), you'd expect them to have their systems in order
ゲゲストThe hotel is located 35 min walk from the town otherwise 10min of drive to the city. The reception service is excellent, very helpful and polite. The pool and the jacuzzi is heated even during the winter, and kept clean and tidy around, it was enjoyable to use it in the morning. The room I had was classic, but my room was upgraded from a classic to family when I arrived. The room kept clean and tidy each day! The things like a rob and slippers are not provided, but it was a pleasant stay and going to come back again.
MMargaPVery good little hotel in the center of the town. Friendly reception staff. Our room was bigger than I expected with good bedding and bathroom amenities. The heating system is set on very warm, but you can easily turn it off and it becomes comfortable to sleep at night.
Breakfast is western style and has many different yummy foods to choose from. I was impressed with the variety of teas Palais Des Thés that you can brew yourself. This tea is the best tea in France and world famous!
ゲゲストNous avons payé 125 € une chambre au Grand Hôtel de Saint-Cyr-sur-Mer et l’expérience a été extrêmement décevante.
À notre arrivée, l’accueil était chaleureux et on nous a expliqué que nous devions quitter la chambre à 12h, mais que nous pourrions continuer à profiter de la piscine après avoir rendu les clés. Malheureusement, les promesses se sont arrêtées là.
Avec la chaleur, j’ai voulu prendre une douche pour me rafraîchir, sauf que l’évacuation était complètement bouchée. Impossible de laisser couler l’eau plus d’une minute sans risque d’inondation. Nous avons immédiatement signalé le problème à la réception, mais la seule réponse obtenue a été qu’aucune intervention n’était possible car il était “trop tard” dans l’après-midi. Inadmissible pour un hôtel à ce tarif.
Le lendemain, après avoir rendu les clés, nous avons demandé des serviettes pour pouvoir profiter de la piscine comme cela nous avait été proposé la veille. Refus catégorique sous prétexte qu’il y avait beaucoup d’arrivées. Résultat : impossible de profiter de la piscine et séjour gâché jusqu’au bout.
Entre une douche inutilisable, un problème non résolu et des engagements non tenus, le rapport qualité-prix est catastrophique. À 125 € la nuit, on attend un minimum de service et de considération pour les clients. Très mauvaise expérience.
ゲゲストMixed experience – some disappointments for a ”spa hotel”
The staff were incredibly friendly and helpful.
Breakfast was okay, not bad, but nothing special either.
The biggest issue for us was the spa. It’s not included in the room price, and even after paying, you can only book limited time slots (10–13 or 15–18). This means if you want to use it both in the morning and evening, you have to pay twice. For a hotel that advertises itself as a spa destination – and with room prices on the higher end for the region – this policy was very disappointing. We initially thought the spa access was included.
Also, I found it quite strange that I wasn’t allowed into the pool with a brand new swim short. They said only traditional swimwear (briefs or tight-fitting swimsuits) were allowed for ”hygiene reasons,” which I don’t really understand. My swim short was completely clean and never worn before.