匿匿名ユーザーThe location is great, very convenient to Cambridge University and River Cam. There was a small issue that the door was not working and the staff helped switch room promptly. Nothing to complain. The corridor was a bit smelly likely due to renovation. Enjoyed the whole stay!
Ppeter nutbrownThis accommodation was excellent. for us.It was situated in a tiny village with only one local pub, which was ideal for us. Cambridge is only 10miles away.
The host was very friendly and welcoming. The Lodge was beautifully decorated and impeccably clean. A nice touch was a plate of fairy cakes and a jar of cookies to welcome you. There was also a jug of milk in the fridge. The bed was sublime. Extremely soft and comfortable. I normally only manage 3-4 hours sleep daily, but on our two night stay i slept right through both nights. Breakfast was a full English delivered to our door, and it was delicious. I can't recommend this place and it's host highly enough. If I'm visiting the area again Thorn House will definitely be my first choice.
BBumblebee06I had a lovely 2-night stay at the Hyatt Centric Cambridge. The hotel was very clean, and the room was well-equipped with amenities such as still water, milk, coffee, tea, a mini fridge, an iron, and an ironing table.
A standout feature was the complimentary 24-hour Whippet bus tickets provided on our first day, which made getting around Cambridge easy. The hotel is about 15 minutes by bus from the city centre and conveniently located near a large Sainsbury’s.
Another great feature was the in-room entertainment. You can easily broadcast your phone to the TV by connecting to the hotel’s Wi-Fi, allowing you to watch your favourite shows on apps like Netflix seamlessly.
The customer service was excellent. When I arrived early to drop off my luggage, they generously offered me a free early check-in at 9:30 AM instead of the usual 3 PM. On my last day, I unfortunately became unwell after brunch at the hotel restaurant. The hotel handled the situation professionally, issuing a full refund for the meal. To further assist, they kindly provided additional bus tickets to help make my journey home more comfortable.
Overall, despite this incident, I was very impressed with the hotel’s cleanliness, amenities, and exceptional service. I would still recommend Hyatt Centric Cambridge for a pleasant and well-managed stay.
MMAGDALENA JUSTYNAThere was a polish lady at the reception - she was AMAZING! EXTREMELY helpful, friendly, professional. I have stayed in many hotels, also international and 5 star - and she is TOP! One of hte best receptionist I have ever come across. The others were so-so, sometimes unfriendly or not organized, but she made up for all their failures and was EXCEPTIONAL.
The door to my room was faulty - so the cleaners never managed to go inside and clean my room while I stayed there for 3 nights, and not all cards worked - so cleaners jsut did not bother to go inside- which was disappointing. Also, the soap dispensers do not work well - very hard to get any soap out. - needs fixing properly.