Nice clean hotel in excellent location with parking as a much needed bonus. Easy walk to city centre and attractions. Nice cooked breakfast.
Could do with air con in lower restaurant as it was very warm in there and didn’t like the strict NO TAKEAWAY in your room policy as we sometimes like to just chill in our room in the evening after a busy day.
While the hotel itself and rooms are fine. You have to pay extra for parking which is clearly just for capitalist gains as it’s on property.
They advertise a pool (one of the main reasons we picked the hotel), which we were told on arrival has been closed for years, yet no thought to advertise this online was thought of? No instead they keep a picture of said swimming pool online when it would be a simple manner of taking one picture down to stop disappointment. They keep it up to attract visitors unfortunately.
The water in the room for shower and bath simply did not go hot, but rather a low lukewarm. Breakfast also cost £15 which we opted not to do due to competition prices being so much lower for the same thing.
Ultimately, it was a disappointing stay mainly due to their misinformation than the room itself.
There was a polish lady at the reception - she was AMAZING! EXTREMELY helpful, friendly, professional. I have stayed in many hotels, also international and 5 star - and she is TOP! One of hte best receptionist I have ever come across. The others were so-so, sometimes unfriendly or not organized, but she made up for all their failures and was EXCEPTIONAL.
The door to my room was faulty - so the cleaners never managed to go inside and clean my room while I stayed there for 3 nights, and not all cards worked - so cleaners jsut did not bother to go inside- which was disappointing. Also, the soap dispensers do not work well - very hard to get any soap out. - needs fixing properly.