Despite my experiences, during my stay, I still rated it a 4 because the manager on duty and the front desk staff were helpful and very friendly. Always a smile! Good - Room was clean. TV was a decent size and worked. I got my high floor request. Breakfast was fabulous on Friday morning. I did did not ever have to wait long for the elevator. Maintenance came very quickly when requested. Always provided towels when asked. Customer service from manager on duty ( I apologize that I do not remember her name) and front desk staff was excellent. Bad - None of the pepper shakers in the eating area worked; the Saturday and Sunday breakfast was not good at all - I do not eat pork and despite having the option of Turkey bacon on Friday, they said they do not serve that on Saturday and Sunday. That was a shocker for me that they did not support those with dietary requirements. I included breakfast in my stay so it would have been good to have other options than just scrambled eggs and carbs. Ugly - The water was shut off with no warning or communication for at least two hours which caused us to miss an appointment. Water did not drain in the bathtub so maintenance had to come and fix it and the water came out brown and dirty of course when it came back on. I completely understood that a water leak is out of your control but maybe consider putting a robocall system to rooms or at least send a message through Hilton Honors app. How would you communicate to visitors if there was an emergency? That’s the part that worried me. The room next door was having a party until early hours of the morning with loud music and banging. I am not a complainer or cause any problems and I didn’t want to be a Debbie Downer Downer so I blocked it out and put the tv on. I was tired so I eventually fell asleep. Much of the bad and ugly will most likely not affect everyone on the average stay.
良い
71レビュー