Residence Inn Port Arthur

We could not get the plugs by the bed to work. The phone didn’t work either. An employee tried to help, but nothing worked. We ran out of coffee and requested more. We waited until around 8 pm, and then we wrnt downstairs to get some. The pillows were hard. Everything else was great.

Very nice property, friendly staff. Catherine was a sweetheart, she took great care of us.

When we first arrived, the hotel was very well lit outside and was very inviting. The front desk staff was accommodating when I asked to switch to a different room on higher floor. Once in room, the bed has a huge crater in the middle, the extremely bright lights from outside flood the room even when darkening shades closed. The a/c unit sounds like a massive machine and woke me every time it came on. The walls appear thin because I could hear the neighbors TV all night as well as floor above neighbor when he walked. I wouldn’t stay here again. Barely slept.

Room was great. Bed a little soft for being 2years old. Food was very good. Staff were great

The property was clean and modern. We had a fridge, microwave, sink, plates etc which was great and a working AC. There was also free breakfast, free parking and only a $20 incidental hold. There was a stain on our carpet though, not many onsite facilities and nobody offered to help with luggage but asides that, pretty great.

It was a wonderful stay and just positive caring staff and breakfast was awesome. THANKYOU YALL

well, my TV didn't work properly. spoke to the front desk and they sent the maintenance guy all he said was "it looks like the internet isn't working. and never fixed it.

We were so happy to stay at this hotel. We are on a very long road trip and were only here for one night. We were sorry not to have scheduled alonger stay. The only negative thing I have to say is that we were awakened by someone mowing the grass before 8 am! We did not ask for a wake-up call!

I like that the location is right off the highway and very convenient.