so we've walked past this hotel for many years, and it looked a very nice place to stay, but first impressions can be deceptive, when we arrived we did find the staff friendly and helpful, we had booked 2 rooms with sea view, at check in we were told we'd been given an upgrade to a junior suite, but as soon as we got to our rooms the excitement disappeared, our sea view turned out to be overlooking the building next to us, the room looked and felt tatty and worn out, bedside lights didn't work, the bed was of poor quality and the pillows were flat, in the bathroom there was a poor excuse for a hairdryer which was broken, and the toilet was constantly filling, marks on the bathroom tiles that looked like human residue that were never cleaned off during the whole of our stay. We had no kettle which wasn't the best when you have to make up infant milk, the faults in the room were reported to reception on several occasions but unfortunately only the light was fixed, the kettle did make an appearance the following day. the restaurant was clean, it was a buffet style, and the food was always being replaced so it was always hot, but it gets very repetitive, a few issues were noted, some plates were kept in a heater,but on many occasions you would find the bottom of the plate still had food residue on it, breakfast had its own challenges mainly with the coffee, there were four machines 2 at each end, but all the time i was there, there was only ever 2 machines working one either end, which meant a constant Queue, the major problem is the staff cannot keep up with demand for cups or cutlery and clearing empty tables. The pool area is again clean, you get the standard problem of towels on beds at stupid o'clock in the morning then lying empty for hours , the hotel warns beds left with towels on will be removed, but we all know this will never happen, luckily we never had a problem finding some away from the main pool area, but i would hate to see it in high season, there are 3 pools two are heated, pool towels are available but the system is not explained to you in advance, if you want towels you will have to pay a deposit(10 euros each) at reception you are given a ticket which you take to the hut by the child's pool, to obtain towels, if you want fresh towels you need to take old ones to reception and exchange them for a new ticket. There is a pool bar serving all drinks alongside that is the poolside restaurant a smaller version of the main restaurant, there are also self serve drinks machines at the entrance which is helpful if you don't want to queue at the bar, but be aware these are switched off after pool restaurant closes. the evening bar/ entertainment area is ok, never had to wait long to be served, the entertainment was passible if you had nothing better to do. there are two other what they call specialty restaurants open a few nights each but these need to be prebooked a Chinese & Italian we couldn't get into the Chinese and to be honest the
素晴らしい
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