リベルタドール ラゴ チチカカ プーノの口コミ・レビュー・評判

Hotel Lago Titicaca needs some serious renovations to claim they are a 5 star hotel. Service at the front desk was not too friendly and the restaurant seemed to follow behind which might require looking at the entire team. They have a property that is capable of being truly remarkable but ownership and management just don’t know how to make that happen. Very sad.

Nice lake view and good location away from downtown. There was loud music/ performance at night (before 11pm) tho

普諾這個地方好一些的酒店選擇確實不多，這個酒店實在太太太太太臟了，換了3個房間，床單和被子都是臟的，最後穿着衣服睡的，然後最可怕的是第一個327房間床居然是壞的，浴巾都是黑色的，329房間更可怕，床單和被子都是黑色的臟兮兮的東西，338房間是家庭房3個床，但是房間不是湖景，房間有噪音！具體每個人怎麼選擇全靠您自己吧！反正我要求就是乾淨安靜

環境一流，房間太小，設施比較陳舊，早餐不錯，有無麩質餐。

環境優美，可以讓前台幫忙叫車租車，到鎮上10-15索

非常滿意 早餐不錯

洗澡水很小

全南美最好

マティルデはとても楽しい性格と美しい魂を持った素晴らしい人です。彼女はまた、非常に効率的で、あなたのニーズを先取りしており、私たちのグループの誰もが同じように感じました。彼女は優秀な社員です!!彼女に給料を上げてください!!😊

私たちはこのホテルを選んだ有名なツアー会社の一員でした。このホテルでの私たちの経験は素晴らしく、優れたサービス、清潔、高度にプロフェッショナルで、豪華で、さまざまな温度プールを備えた天然温泉、予想を超え、素晴らしいロケーション（ティティタカ湖）、サンセットテラス、湖の見える部屋、朝の日の出...すべてでした。この素晴らしいホテルに対する賞賛は控えめに言っても過言ではないでしょう。

チェックインからチェックアウトまで、私たちは本当に甘やかされ、よく世話されました。ホテルは清潔で、部屋はホテルのレストランと同様に一流でした。スタッフ全員が私たちの期待を上回って、私たちの経験を本当に特別なものにするために期待を上回りました。フロントデスクのミラグロスは、私たちの到着時に楽しいサプライズを追加し、私たちの滞在の雰囲気を整えました。私たちが出会った人は皆、時間をかけてどんな質問にも丁寧かつ忍耐強く答えてくれました。私は彼らをいくら褒めても足りません。改めてありがとうございます！

素晴らしい歓迎をしてくれたセザールとオズワルドに感謝します。快適でリラックスした休暇は、旅行中に非常に感謝されました。湖の素晴らしい眺め、心地よい静けさ、リラクゼーション、そして湖沿いのラマの間の散歩。非常に快適な寝具、申し分のない清潔さ、素晴らしいサービス、種類豊富で豊富な朝食。とても良いアドレスです !

大衆観光客向けのホテル 老朽化したインフラ残念な断熱性と遮音性 スパとジムは閉鎖されていますが、到着するまでお知らせします。残念なケータリングと食事の品質！私たちは料理を注文しましたが、それ以上のものがあります、ワインも同じです テーブルを予約しました、別のものを差し上げます、などなど… 悪い経験がたくさんあります 5つ星の価値はありません！景色だけが素晴らしい

Our stay at this advertised “five-star” hotel was filled with disappointments, particularly with the accommodations and the lack of accountability from the management. While there were some redeeming qualities, such as the excellent staff who were eager to please (Leslie and Franz at the front desk, Lucio the bellman, Hugo the restaurant waiter, housekeeping ladies, etc) and the tasty and tastefully presented food at the restaurant, the overall experience fell far below expectations. This place is reminiscent of a 1970s/80s hotel with dated interiors and furniture and stained carpeting, and does not merit more than 3 stars in my opinion and based on our experience. On our Peru tour, we had previously stayed in truly 5-star properties such as Inka Del Tambo (Marriott) in Urubamba and Inkaterra Machu Picchu (Aguas Calientes) and Inkaterra La Casona (Cusco) - superb properties all, and it was hugely disappointing that GHL Lago Titicaca advertised itself as 5-star and took my money accordingly! Even after our travel agent followed up on our behalf, there was zero management accountability; instead they pretty much called me a liar for highlighting the gross deficiencies at the property even after I presented photographic evidence. Room Experience: The issues with our accommodations began immediately upon arrival. The first two rooms we were allotted were uncomfortably hot, with no adequate climate control. Despite the hotel’s attempt to remedy the situation by providing a portable fan, it did little to mitigate the oppressive heat. After raising our concerns, we were moved to what seemed like more acceptable rooms. Initially, we thought this would finally offer some relief, but later, we discovered a blood stain on the bedroom curtain, hair on the supposedly clean bedsheets, and crumpled floor carpeting. This was a frustrating end to what had already been a challenging process, leaving us feeling increasingly dissatisfied and questioning the hotel’s standards of cleanliness and comfort. Customer Service and Accountability: Compounding the issues with the rooms was the hotel management’s complete refusal to take responsibility for the problems we raised. Rather than acknowledging and addressing the valid concerns we brought to their attention, the management dismissed them entirely and even implied that we, as customers, were being unreasonable. This lack of accountability was deeply disappointing and turned what could have been a moment to rectify the situation into a display of poor professionalism. Restaurant Experience: The hotel restaurant offered a rare bright spot in an otherwise lackluster stay. While service was slow and the waitstaff rarely checked on us, the food itself was outstanding. Every dish was visually appealing and delicious, showcasing a clear attention to detail and culinary expertise. We thoroughly enjoyed the meals and appreciated the high quality of the dining experience, though the delays in service made it harder to f