Hotel Lago Titicaca needs some serious renovations to claim they are a 5 star hotel. Service at the front desk was not too friendly and the restaurant seemed to follow behind which might require looking at the entire team. They have a property that is capable of being truly remarkable but ownership and management just don’t know how to make that happen. Very sad.
翻訳
Jujunana
宿泊: 2023年11月
友人との旅行
26件の口コミ
4.0/5
とても良い
投稿: 2024年2月4日
Nice lake view and good location away from downtown. There was loud music/ performance at night (before 11pm) tho
This is a very very comfortable hotel, I have seen comments about its age but really it's an excellent option. The bar and restaurant are great, with professional staff and a wonderful menu. Front desk is superb, linens and bedding are really first class. Only one thing which is an easy fix: the billiard table (very tight pockets, cues in good condition) is not level. It could be improved in a few minutes. I mentioned it to the staff so let's hope that all who enjoy the game will benefit from the attention.
翻訳
ホテルからの返信: Dear Georgeh Thank you for your thoughtful review! We're delighted to hear that you found GHL Lago Hotel comfortable and enjoyed the stunning views. Your feedback about our bar, restaurant, and professional staff is greatly appreciated, as we strive to provide excellent service and a memorable dining experience. We also appreciate your suggestion regarding the billiard table. Our team will look into leveling it to enhance the experience for all our guests who enjoy a game. Thank you for bringing this to our attention. We hope to welcome you back soon for another enjoyable stay! Sincerely, Oswaldo Soto General Manager GHL Hotel Lago Titicaca
RESERVAS G
宿泊: 2024年10月
友人との旅行
5.0/5
とても素晴らしい
投稿: 2024年11月18日
I was visiting with my family, it was an unforgettable experience since reception Kasandra and Lesly were very kind to give me an upgrade to a suite, in the restaurant Johan recommended delicious dishes and Paul at the bar prepared us the best pisco sour. The view of the lake, the sunset and sunrise are beautiful and the reception team very friendly and attentive to our requests.
翻訳
ホテルからの返信: Dear Jarol Thank you for your wonderful feedback! We are thrilled to hear that you and your family had an unforgettable experience during your stay. It’s fantastic to know that Kasandra and Lesly at the reception provided you with such kind service and an upgrade to a suite. We’re glad you enjoyed the delicious dishes recommended by Johan and that Paul at the bar prepared the best pisco sour for you. Our team takes great pride in providing exceptional service, and it’s heartwarming to hear that they were attentive to your needs. The views of the lake, along with the beautiful sunsets and sunrises, truly create a magical atmosphere. We appreciate your kind words and look forward to welcoming you back for another memorable stay! Sincerely, Oswaldo Soto General Manager GHL Hotel Lago Titicaca