Start with a 5 - take off 1/2 circle because of the road noise, 1/2 for the poor bathroom setup (the soap shelf in the shower sticks out so you can bruise your back, it took five or more minutes to get hot water in the evening, some lesser issues), 1/2 off for the really dirty nightstand and light, and 1/2 off for no EV charger (c'mon, it's 2024, people stay at hotels because they travel and stay overnight). The beds were reasonably comfortable, and earplugs (the 30 decibel blocking kind) took care of the road noise. The hallways smelled of someone cooking but it was fine inside the room and most of the room was very clean - just the nightstand and light were fairly gross. Breakfast was good (it was not grab and go like they list on the web site) , but somewhat limited. As someone else mentioned, the ”balcony” was a concrete slab we couldn't get to because of a locked sliding door that had substantial air gaps (probably made the road noise worse too). The hotel was inexpensive and we were just passing through. I would stay again if nothing better was available, but I would definitely look elsewhere if we visit Richmond again.
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