「이동수단 예약 관련 이메일 미응답과 동문서답 반응으로 매우 고생했습니다. 결국 자체적으로 이동했구요. 시설도 생각보다 그 금액을 지불하면서까지 맞나 싶네요. 청결은 생각보다 좀 부족했습니다. 그 외 식당 리스트와 식당의 음식 퀄리티는 좋았구요. 또한 룸에서 공사소리가 너무 나 잠을 잘수없다하니 처음엔 참으라 하더군요. 그 이후에 한번더 강하게 항의하니 룸을 바꿔주었으나, 청소과정에서 문을 열어놓았는지 밤새 모기 잡느라 설쳤네요. 결론은 10점중 3.5점」
「Zeer vriendelijk personeel.
Geweldig a la carte ontbijt, lunch en diner .
De kamers zijn “Amazing”, zeer groot en worden meermaals per dag gekuisd, top service van onderhoudspersoneel.
Gewoonweg absolute aanrader!
Auto vereist.」
「The hotel location was really great. It's just one street away from a very lively and loud street, so the hotel is in a calm location during the day. However, at night, during the weekends it still gets noisy until 2 am. It's only a five minute walk to the beach which was full of sargassum the time we were there. The room was a good size in the bed was very comfortable. We also used the gym which was fairly equipped and the pool look good, although very narrow.
Our stay included breakfast, which was à la carte where you choose one main dish/person and 3 drinks (which only included black coffee, juice and tea). Not really worth it for a short stay in my opinion.
First day we had an issue with the breakfast order and the restaurant staff handled it poorly, but it was ultimately resolved with the reception staff, Alma, stepping in. I have to thank Alma for being so understanding and kind to us, every day during our day.
We also had an issue of missing some cash, and I think the manager handled it really well; the investigation, giving us the update, all of it.」
「The food, experiences, and views were incredible, though the service was just okay. Be sure to book experiences well in advance—we missed out on the cenotes dinner despite reserving a month ahead. This dinner was our main reason for choosing the hotel, yet staff informed us it wasn't available. To make matters worse, another experience was canceled without notification, causing us to wake up unnecessarily early and ruining our day.」