Unfortunately, due to a horrific experience at this hotel on Friday, March 10, but worse yet, how they handled it, more like, didn't handle it at all, it overshadowed any positive feedback I would have liked to have provided for this hotel. My husband and I have received zero communications/acknowledgment/not an ounce of compassion from ANYONE associated with this hotel, which all stems from an absolutely terrible experience - being stuck in this hotel's small elevator for over 80 minutes, late at night with anxiety ridden people and some VERY unfortunate circumstances including bladders filling up! We were told from someone over the speaker that we would be out in 10 minutes when their elevator company arrives, which turned into 30 minutes with no one showing up nor any updates. Not because of the hotel staff, but because of my friends/family insisting, 911 was finally called and the fire department was dispatched. Saturday morning we asked to speak with management and were told that management wasn't there on the weekends. We checked out on Sunday, and asked that a manager call us on Monday. Nothing. 7 days later, and there has been ZERO communication from this property's management. We didn’t even receive an apology nor receive any acknowledgement about our experience from the desk clerks that weekend. Nothing. Unbelievable and inexcusable. I'm disgusted, disappointed, now angry and disturbed by the silence, disregard and lack of compassion from this establishment.
The hotel was so beautiful! The walls were a little disappointing, but that’s a part of its old charm. It’s not going to be perfect, but I love the view from the pool. I wish I had more time to stay. they were so sweet. It was my boyfriend‘s birthday and they said happy birthday. They also got him something from the convenience store, which is really nice. They were. The staff was really really helpful and kind.
This was my first stay in St. Louis. I was not familiar with the location. This location was an easy walk to all the locations downtown. Many eateries were also nearby the hotel. And the Gateway Arch was also an easy walk. My view was of the Central Library. My room was comfortable and clean. The staff were all helpful and friendly. The morning breakfast was enough for me. There was some construction going on. And it looked like they were still updating the floors. Only two of the three elevators were working when I was there.
The location is good, it overlooks a beautiful church and the public library. Being in the middle of the city provides you access to multiple eateries and bars. The rooms are large, clean and comfortable. The breakfast is limited and okay while the working space is comfortable and good.
If this hotel is representative of what Marriott is doing with Westin's, the Westin brand is deteriorating. Plastic cups in the rooms like a Best Western. Quattro restaurant is poor; asked for glasses for wine and one glass was very dirty. Quattro delivered our dinner to the wrong room; when we got the dinner it was not what we ordered. Thermostat in room was 'dead'; if not fixed management would make us move everything to a different room at 8:30 pm. Maintenance found that when the filters were changed the thermostat was not turned on! And the guest had to discover the thermostat was not working. Westin still has comfortable beds. Fortunately the valet and front desk people were good--although the staffing is very thin until 7am when the nightshift ends! Do not recommend and will avoid Westins in the future.
CCiera HThe hotel was so beautiful! The walls were a little disappointing, but that’s a part of its old charm. It’s not going to be perfect, but I love the view from the pool. I wish I had more time to stay. they were so sweet. It was my boyfriend‘s birthday and they said happy birthday. They also got him something from the convenience store, which is really nice. They were. The staff was really really helpful and kind.
BBLE2551Check in was quick and easy but our first room had a horrible smell that we had to change rooms. Staff switched rooms without issues but no act of concern. Second room smelled better but was still not cleaned well. Rooms in need of remodel or maintenance upkeep. Ceiling has flaking paint, furniture and interior doors worn, and carpet stained. Pool and hot tub need cleaned with scum layer formed on wall sides and floor. Most of this hotel is just poorly cleaned. Never seen anything like it for a Marriott hotel.
ゲゲストTwo of the main things I looked for when booking was a pool and free parking. The pool was indoors which was fine. Was surprised to see how small it was and was a big let down that it was so freezing we couldn’t enjoy it at all. So it was a let down that one of the main reasons I booked here we didn’t get to use the pool. This place does have newer furniture in its rooms but the floor throughout and the furniture it the lobby is just stained up and dingy. The signs on 1st floor for ice machine/vending are wrong. Asked a rude house keeper that was upset bc I guess I interrupted her cleaning. She had told me it was around the corner…. The out of order machine was on the other side of the building. I finally found me an ice machine on next floor. The people at the front desk are very nice and courteous. Really nice. But wish they had explained more on their parking so that I didn’t end up with a ticket each day I was there. So they have no free parking lots at the moment. You either have to park in their drop off zone are a section of street parking on the side. The other lots available you have to pay per day. Due to this I found a spot on the side (side street parking as they suggested) and I didn’t move my car. I kept it there the entire time and walked everywhere I needed to go. Well when I went to leave I had parking tickets racked up for several days. I went in and asked them if that was there parking as told previously and they said yes. I told them about the tickets and they said it was managed by the city and u have to back in or get a ticket. That would be nice to know when you offer that as a parking suggestion. I go out to lot to see if there was a sign. There was a sign many spots down that in the direction I was coming from wouldn’t have seen. I also looked all almost every vehicle was parked wrong way so obviously they weren’t told or didn’t see sign either. I started warning those I could. $30 a day ticket city it making a lot of money of that small parking section from out of towners etc that don’t know ST Louis parking laws …. The hotel won’t warn u of this and they know. Besides these couple things everything else was good.