The hotel was so beautiful! The walls were a little disappointing, but that’s a part of its old charm. It’s not going to be perfect, but I love the view from the pool. I wish I had more time to stay. they were so sweet. It was my boyfriend‘s birthday and they said happy birthday. They also got him something from the convenience store, which is really nice. They were. The staff was really really helpful and kind.
The location is good, it overlooks a beautiful church and the public library. Being in the middle of the city provides you access to multiple eateries and bars. The rooms are large, clean and comfortable. The breakfast is limited and okay while the working space is comfortable and good.
This was my first stay in St. Louis. I was not familiar with the location. This location was an easy walk to all the locations downtown. Many eateries were also nearby the hotel. And the Gateway Arch was also an easy walk. My view was of the Central Library. My room was comfortable and clean. The staff were all helpful and friendly. The morning breakfast was enough for me. There was some construction going on. And it looked like they were still updating the floors. Only two of the three elevators were working when I was there.
If this hotel is representative of what Marriott is doing with Westin's, the Westin brand is deteriorating. Plastic cups in the rooms like a Best Western. Quattro restaurant is poor; asked for glasses for wine and one glass was very dirty. Quattro delivered our dinner to the wrong room; when we got the dinner it was not what we ordered. Thermostat in room was 'dead'; if not fixed management would make us move everything to a different room at 8:30 pm. Maintenance found that when the filters were changed the thermostat was not turned on! And the guest had to discover the thermostat was not working. Westin still has comfortable beds. Fortunately the valet and front desk people were good--although the staffing is very thin until 7am when the nightshift ends! Do not recommend and will avoid Westins in the future.
Unfortunately, due to a horrific experience at this hotel on Friday, March 10, but worse yet, how they handled it, more like, didn't handle it at all, it overshadowed any positive feedback I would have liked to have provided for this hotel. My husband and I have received zero communications/acknowledgment/not an ounce of compassion from ANYONE associated with this hotel, which all stems from an absolutely terrible experience - being stuck in this hotel's small elevator for over 80 minutes, late at night with anxiety ridden people and some VERY unfortunate circumstances including bladders filling up! We were told from someone over the speaker that we would be out in 10 minutes when their elevator company arrives, which turned into 30 minutes with no one showing up nor any updates. Not because of the hotel staff, but because of my friends/family insisting, 911 was finally called and the fire department was dispatched. Saturday morning we asked to speak with management and were told that management wasn't there on the weekends. We checked out on Sunday, and asked that a manager call us on Monday. Nothing. 7 days later, and there has been ZERO communication from this property's management. We didn’t even receive an apology nor receive any acknowledgement about our experience from the desk clerks that weekend. Nothing. Unbelievable and inexcusable. I'm disgusted, disappointed, now angry and disturbed by the silence, disregard and lack of compassion from this establishment.
CCiera HThe hotel was so beautiful! The walls were a little disappointing, but that’s a part of its old charm. It’s not going to be perfect, but I love the view from the pool. I wish I had more time to stay. they were so sweet. It was my boyfriend‘s birthday and they said happy birthday. They also got him something from the convenience store, which is really nice. They were. The staff was really really helpful and kind.
BBLE2551Check in was quick and easy but our first room had a horrible smell that we had to change rooms. Staff switched rooms without issues but no act of concern. Second room smelled better but was still not cleaned well. Rooms in need of remodel or maintenance upkeep. Ceiling has flaking paint, furniture and interior doors worn, and carpet stained. Pool and hot tub need cleaned with scum layer formed on wall sides and floor. Most of this hotel is just poorly cleaned. Never seen anything like it for a Marriott hotel.
NNeceb805The check in into the hotel went very smooth. The employees (all) at the front desk greeted us when we entered the hotel. We got checked in and the employees mentioned the restaurant in the hotel about breakfast in the morning. The breakfast wasn't free so we didn't get a chance to try the restaurant. We ordered out for dinner. Our room was clean, nice and the beds were comfortable. The bathrooms were nice and clean as well. I later went downstairs to the patio to drink my cocktail and first ran across a guy who also was staying in the hotel at the time. The gentlemen spoke to me as he came out and I spoke back. We get to talking about and when I say this guy was hilarious...I laughed the whole time. Later the bartender Mio (I hope I spelled his name correctly) came out and he was the greatest guy. We talked about our jobs and being in our profession for over 25 years. He had great customer service and although I didn't buy any drinks (bc I bought my own alcohol) he still was professional and a great guy. He entertained my 4 year granddaughter who was have her own conversation with him. I want to say this night was one of my best birthday nights hanging out with Mio and the hilarious gentlemen making me laugh so hard. I want to give a shout out to Mio!!!!! Lastly, the checkout went great. However, upon arriving there was construction and we were told by the hotel front desk to park in a parking lot around the corner. When my daughter went to get her car to pull up at the hotel to load our bags she found a $65 ticket on her window. What the hotel didn't tell us but should had was ”you can park around the corner in that parking lot but you need to be moved by a certain time or you do have to pay to park.” I am not sure if the lot belongs to the hotel or not and we checked in on Sunday so it could of been free. But they should of given us a warning for the next day. Not very happy about that event and that part can change my view about staying at this hotel again.