サン・ペドロ・ガルサ・ガルシアのスパ付きホテル

昨年、私たちは私たちをホストし、再び私たちに戻り、最後に同じ詳細を見つけました。ホテルエリアの担当者は一般的な情報を提供できませんでした。各フロアには製氷機がありません。何度も受付をお願いしましたが、電話には応答しませんでした。 レセプションでは、スタッフはとてもフレンドリーで、同じ大きな紳士もとても心がこもっています。彼は私たちを部屋に連れて行き、私たちの子供たちのためにとても親切でサービスしてくれました。

Very much enjoyed our two night stay at the JWM Monterrey. Well located near restaurants and shops but unfortunately vehicles were prioritized over pedestrians at these establishments. Be careful when walking. That said the property is the nicest JW I’ve ever visited. The upgrade to the junior suite with a certificate was a wise move. The room featured 1.5 bathrooms and a very large footprint. Even though it was an odd numbered room on the second floor, we had no issues with outside noise. The enormous breakfast buffet is included for Bonvoy Platinum Elite and higher guests. It’s not to be missed. We also had the pool and fitness center to ourselves on a Monday afternoon. Only drawback was the executive lounge. It’s a beautiful and large space. The evening service fell far short of expectations set by JW properties in CDMX and Guadalajara. Food was presented at 6:30 PM but was not refreshed throughout the evening. No bartender was present and the lone staff member did not offer any cocktails or wine. The self service wine dispenser was empty. Around 7 PM the staff member disappeared. Gave up on the lounge after that.

I really enjoyed my stay here. The pool area is fabulous, the hotel is conveniently located within a short distance of a grocery store and connected to a high end mall. It is a newer hotel (opened March 2020 I believe). I would stay again in a heart beat, it is well maintained, excellent COVID protocols, and beautiful views. There is some room for improvement with cleanliness and front desk check in staff. The pool area is mostly unstaffed, and when I arrived there were only two towels, both dirty. I had to use the app chat function to get someone to open an umbrella for me. The pillowcases had very small, hardly noticeable stains. I found the women working at the front desk was a bit cold. She was effective, but didn’t make me feel very welcome. She was in a rush to serve others and forgot to give me my credit card back. I was left waiting for her to serve others before she realized I was still there. Status recognized, but not upgrade I could discern (it is based on availability). Having the room serviced was slow. There were carts in the hallways all day long but it was well after 2 each day before anyone ever got around to it.