サン・ペドロ・ガルサ・ガルシアのスパ付きホテル

昨年、私たちは私たちをホストし、再び私たちに戻り、最後に同じ詳細を見つけました。ホテルエリアの担当者は一般的な情報を提供できませんでした。各フロアには製氷機がありません。何度も受付をお願いしましたが、電話には応答しませんでした。 レセプションでは、スタッフはとてもフレンドリーで、同じ大きな紳士もとても心がこもっています。彼は私たちを部屋に連れて行き、私たちの子供たちのためにとても親切でサービスしてくれました。

First off let me give KUDOS to Gregorio at the front desk. Polite, helpful and courteous. Although no other employees stood out, everyone was helpful and courteous. This would have been an EASY five star review for what is obviously a beautiful 5 STAR hotel, but there were small details that unfortunately are being overlooked. “Details make perfection, and perfection is not a detail.” There were no wash clothes in the bathroom and the bath towels and hand towels were worn and not of the same style or brand. The bath mat in the bathroom needed to be changed or at the very least trimmed from where the edges were falling apart. One of the biggest issues was the poor quality of toilet paper that was being used. Although the brand was Cottonelle by Professional, it was one-ply and was the texture of sandpaper. Not fun after 3 days. LOL Room 617 had beautiful views of the city, but was located close to the elevator and we could hear the random dings of the elevator.

I really enjoyed my stay here. The pool area is fabulous, the hotel is conveniently located within a short distance of a grocery store and connected to a high end mall. It is a newer hotel (opened March 2020 I believe). I would stay again in a heart beat, it is well maintained, excellent COVID protocols, and beautiful views. There is some room for improvement with cleanliness and front desk check in staff. The pool area is mostly unstaffed, and when I arrived there were only two towels, both dirty. I had to use the app chat function to get someone to open an umbrella for me. The pillowcases had very small, hardly noticeable stains. I found the women working at the front desk was a bit cold. She was effective, but didn’t make me feel very welcome. She was in a rush to serve others and forgot to give me my credit card back. I was left waiting for her to serve others before she realized I was still there. Status recognized, but not upgrade I could discern (it is based on availability). Having the room serviced was slow. There were carts in the hallways all day long but it was well after 2 each day before anyone ever got around to it.