All started on arrival, our room wasn’t ready until almost 4pm even if rooms shall be ready by 3pm. When we checked into our bedroom we realized that they had given us a reduced mobility room - meaning we had only one sink to share and the toilette/ shower all together in a funny shaped cubicle. We communicated this to the receptionist and she confirmed she would check for a solution- after waiting an hour we called reception. No solution. It took over 3 hours of arguing and really pushing for the managing team to agree to change us, the problem was that they didn’t have another room in the category we have booked and they didn’t want to give us a superior category - which for us wasn’t the thing; we just wanted the room we have paid for - just not a handicap bedroom. Once this problem got solved we were trying to start the holiday again, but this is just impossible. The service is awful, like it couldn’t be worst. Apart from the manager of the pool restaurant which was working upstairs due to the wind- everybody else is doing zero effort !!! If you order a fresh apple juice- you can expect a 10/15 min wait at your breakfast table. For an americano don’t even expect it to arrive. The beach cave for dinner; sounds great but the menu is so poor, they have 10 dishes including starters but out of them 4 were unavailable. The waiter told us they recommend ordering 3/4 dishes each as it’s a sharing south American concept (being from south America I can tell you there’s no South American concept in having ceviche or lamb 😂 ) At the time or placing the order we ask how does it work with the half board pack we were on to then be told the package only includes 2 dishes per head. Isn’t it controversial? If you were to pay you shall order 3/4 per head, however if you are part of the half board pack you only have 2 included. What a joke !!! On our Last morning we had to order coffee and 2 apple juices over 3 times and ended up leaving after 32 min as otherwise we would have missed our flight. Regarding the spa and pool, The main pool isn’t heated, therefore you can’t use it out of season. It’s also packed with kids jumping and screaming around (I thought I read it was for adults) The spa is great however, the steam room wasn’t working, it took us to complain to the spa team from 1pm constantly until it got sorted at around 4pm. The spa pool is tiny but cool for adults but again, we had to share with a family with over 3 kids; even a baby at the spa, other kids with googles at the spa pool!!! Is shocking. We moved to the sauna and after 5 min a 7 year old walks in. It’s a disaster. I would never come back, and I wish I would have read the previous reviews in order to save my time and money!!!! Stay away!! Even if you complain at check out they don’t care- they have the rudest, slowest and most inefficient staff ever seen.
素晴らしい
40レビュー