ホテル ロス ガトス(Hotel Los Gatos)

Very poor hospitality, very old rooms and non functioning doors etc we ended up leaving and didn’t stay the night because of the poor service and lack of hospitality.

The property was beautiful just like the town. I loved my room. My favorite part was the double sided fireplace. I will definitely be back.

Everything about this hotel was perfect except bedsheets. A little bit itchy for such a nice hotel! We stayed on the Alma suite! It was beautiful

We stayed here over new years of 2023 -2024; the hotel and room is nice; but it had so many ******* that’s it’s hard to recommend outright. There is an underground garage to park in, what they didn’t tell you is that there is a steep ramp going into it, my regular sedan car going slowly bottomed out. For sure I’m not the first to have this happen to. The staff on check in should disclose this problem; and frankly it should be fixed. The room is nicely appointed but lacks interior lighting, it’s really dim when the sun goes down. The shower is made unnecessarily narrow with shower doors handles that encroach on your space. Yes I hit my elbow a couple times. Additionally for such a nice place the mounted shampoo, conditioner and body wash makes this place feel more like cheap hotel. Additionally the drain didn’t work properly and the shower head was disconnected from the wall. The grout in shower is not cleaned well, there was mold formations. The towels were nice. The bed was quite comfortable; the pillows too were good. The dried blood spots on the sheets, not so great and that should have been noticed and not put on the bed. I personally didn’t see it straight away because it was under the duvet and appeared in am when the cover was pulled back. The room had large modern tv, but it lacks the ability to stream from your device to the monitor a bit of a let down. Last point The front desk lacked knowledge on how to split pay at checkout and no mgr was there to help.

THe hotel is beautiful, the rooms are so nicely decorated and not your standard layout. Our room was extremely hot and we could not turn the air below 68 degrees. Staff was friendly, continental breakfast was nice, but could have included more fruit, different types. The hotel is walking distance to any restaurants, shops, anything you need.

Very nice hotel Great location Professional staff and very responsive But the pillows are horrible — way to hard

What a beautiful property and convenient location! We stayed with a group of friends and appreciate places with character and comfort. The pool was warm enough for a swim on a cool day, we easily walked to the bustling main street, and the public library was right next door providing a place to take a kid-friendly break. The check-in time was strictly 3 PM for us arriving on a weekend, but there was plenty to keep us busy while we waiting.

Warm greeting from front desk who gave us excellent recommendations for restaurants and wineries. Breakfast was limited but adequate. Heated pool that is swimmable in November was a bonus. Would come again.

This was a beautiful and comfortable property but unfortunately we had no hot water in the morning because the boiler wasn't working. While that is something that happens, we would have appreciated a heads up but were left to discover that fact when we tried to shower. Otherwise everything else was good.