Waldorf Astoria Seychelles Platte Island

We booked the 3 bedroom villa for the week of New Year. Overall, the stay was excellent, the highlight being the outstanding service across the entire resort. Positives 1. Our inbound flight to Seychelles was delayed 4hrs, which meant we missed the once per day flight to the island. The duty manager arranged another flight (at no additional cost) to ensure we reached the island by end of day. This was highly appreciated. 2. Villa was great (#60). Extremely spacious, modern, everything worked as you'd expect. One highlight not often seen on these type of remote resorts was the showers, an abundance of hot water and powerful. Comfortable beds, etc. 3. Customer service was outstanding. Everywhere. Personal but discrete. We had a designated person (Moussa) to assist us. Nothing was too much trouble, he was incredibly responsive, I couldn't be more effusive in my praise for his professionalism. The same for housekeeping, regularly kept the villa refreshed, nothing too much trouble. The attention to guests and providing service with a smile was evident everywhere. 4. Spa was fantastic. Treatments excellent. 5. Dinner options good, plenty of choice. I would highly recommend Moulin, which was exceptional. While vegetarian in nature, it offers a second menu which replicates the main vegetarian menu but adds fish and wagyu beef. I would say the dinners we had there were one of the highlights of the week. 6. Turtles. You see them, we were fortunate enough to see laying and hatching. 7. Island. Spacious enough to have plenty of privacy, never felt crowded. While the beaches themselves weren't as expansive as maybe other islands, still plenty of opportunities to experience different parts by using the bikes provided. Improvement Opportunities 1. Snorkelling. I'd say this was the only real disappointment, especially as it had been something we'd really looked forward to based on the geography of the island. When it's low tide, you can't snorkel (basically can walk across the lagoon). Much depends on the timing of the tides and the week you go (resort can't control that!). The week we were there, it was low tide for majority of the day unfortunately, high tide was generally between 4.30am and 7.30am (or after sunset), which meant we had to wake early and snorkel just before sunrise at 6.30am. However, with high tide, we found the water visibility to be consistently poor, which made for a lot of disappointment (especially since it was clear there were a lot of turtles, rays and sharks in the water at high tide....you saw lots of glimpses, but not much else due to visibility). As always with nature, it's a lottery and others might experience better conditions (if so, you will surely see a lot). 2. Main pool service. The pool was large with quality day beds. Unfortunately, for this part of the resort, service was a little "hit and miss". We used it three times, once service was almost immediate and excellent.....the other two times we waited 60-90 minutes a

The service, dining and luxurious villas are wonderful! Donia is a superb personal concierge and made our family trip truly special with wonderful touches. A warm and hospitable team all around. We had a very relaxing and magical time. We did not want to leave✨️

the island and the Waldorf-Astoria Hotel are an absolute dream! The complex was newly built in 2023, each villa has its own private garden and its own beach access. We had a villa with its own pool, which we used a lot. There is nothing nicer than jumping into the pool straight after getting up - that's how the day can start. The villa is enormous and really very spacious and very tastefully decorated, nothing is missing. Everything is very high quality. We are a big fan of outdoor showers and enjoyed the view of the garden and up to the sky while showering. At this point, a big compliment to Sanu, who cleaned our villa perfectly every day, tidied it up and looked after us. Speaking of taking care of things: Every guest has their own concierge. Dominique took great care of us and read our wishes from our eyes. In general, the entire staff is incredibly friendly, charming and warm-hearted and absolutely professional - congratulations on such an outstanding team!!! We can't even mention everyone by name, but Angelle from the service in the La Perle restaurant should be mentioned as a representative of everyone, who made sure that we felt completely at home from the very first second. In all three restaurants in the resort, the food is excellent and your palate is truly pampered! Every morning we looked forward to the varied and extensive breakfast, especially the wonderfully fresh fruit platter and the fresh fruit juices mixed especially to our wishes. After we had gradually tried our way through the menus, we were surprised in the La Perle and Maison des Epices restaurants with menus specially put together and created for us - truly amazing! Mr. Sebastian, the hotel manager, had asked about our preferences and then had an excellent menu put together! Thanks also to the bartenders, who kept surprising us with excellent mocktails. The entire island is wonderfully green, the grounds are well maintained, the pool is huge, the massages in the spa are world class - thanks to Adriano and his team!!! You just have to feel good here! The bicycles for each guest, even with their own name tag, are a great idea for getting around the island. We went for walks along the beaches to the two sandbanks every day and almost every day we were able to watch sea turtles coming ashore to lay their eggs in the sand, hidden under bushes and then wandering back into the sea - a unique experience! And the sunsets - whether on the beach or at the Laline bar with a sundowner. Thank you for a perfect, restful and relaxed holiday on Ile Platte, from the first to the last second, from the perfectly organized reception at the airport in Mahe, the spectacular landing on the runway in the middle of the island and the warm welcome on the island of Platte to the last vanilla tea in the library shortly before departure - really excellent!!!