I write this review after a week of cooling off & consideration. (I stayed at Rixos from Feb 14 to Feb 28th) And I can not praise the place strongly enough. The facilities range from exceptional to adequate, the options available for food are varied and above average to good. After a mixup by our travel agents, we arrived a day earlier than the hotel expected us, and spent several hours until the issue was resolved, made very welcome in reception even as some of our party become frustrated. If you find yourself in Egypt, count yourself lucky to stay at one, but enjoy two wonderful resorts with helpful, friendly staff. There really is no need to leave to have an exceptional holiday. I would also like to extend my thanks to the wonderful staff. From the gardeners, maintenance staff, cleaners and drivers, to the reception and service staff to the recreation staff and entertainers I had a thoroughly positive and enjoyable experience. Professional and helpful but with a sense of fun. Habibi! I will particularly praise the beach bar for welcoming and entertaining this mad Brit with his constant request for ”a surprise!” That said, I think the best of places appreciate constructive feedback. (and I hope at least some of my praise is passed on to the fabulous staff at Rixos!) * Some staff will mishear you. They are always ready to correct any error or help with any request, but as a Brit I am wildly uncomfortable correcting anybody making an honest mistake. The only time I was frustrated with this was during check out when I was brought a green tea despite trying to repeat my request for a black tea several times, I was simply asked to go and sit down and that he had heard me. He had obviously not :P * The music is not varied. While I enjoyed much of the entertainment and danced a lot... I would appreciate more variety. My musical tastes are wide, but ”nightclub music” is probably my least favourite variety, and it dominates. Rock music or retro pop (anything from the 70s right through to contemporary) would have been much appreciated, and I don't think I'm alone in that feeling, with the popularity of the Queen show, and other pop music (the dance floor filled when Bruno Mars came on!) * Afternoon tea. (and tea in general) I thoroughly enjoyed afternoon tea for the variety of snacks and the pleasant service (much love to the host who endured us most days for 2 weeks!) BUT tea served in pots was always too weak. The same amount of leaves for a pot as are offered for a single cup do not suffice! Milk is also typically forgotten (I know it is not a popular drink outside of the UK so this is NOT a harsh criticism of the staff. Simply something to note when teaching staff how to serve tea. Always offer milk with black tea! Black tea is the variety of tea, it is not the same as asking for a black coffee, which I think causes the confusion) * Cocktails vary in quality VERY widely, but the staff are wonderful fun and will happily fulfil any requests.
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