I must commend the hotel for maintaining the highest standards of service over the many years (20) I have been staying there on business. A lot of this is down to the dedication and attention to detail provided by the staff - especially those who have loyally worked in the hotel for years. I want in particular to highlight the personal attention and service that Mr Aslam provides not just to me but to every customer. He is a real ambassador for the hotel. A star!
The room was great and very spacious. The staff were also courteous and helpful. One thing however, was that I was billed twice. Although it was my mistake that I forgot that I paid online initially, but they still asked me for payment upon check in, which again, I totally forgot that I paid online. They said there was something wrong with their billing department. Anyway, had a good time. Will definitely visit again.
ゲゲストI stayed for 4 days in this hotel as part of quarantine package in the month of feb 22. Amazing room with all digital controlled circuits be it curtains, room lighting, cooling system. Beautiful decorated spacious rooms. Food was better than expected. Being vegetarian, I know my options were going to be very limited but chef really helped me by making veg pastas and falafel sandwich etc. I would like to stay here again, for sure not under quarantine package, to explore more on the available facilities. Here I would like to give special thanks to the reception team (sorry I forgot the name of the lady and the guy on the reception ) who were always ready to helped me and assist at each and every steps during quarantine. A will surely stay again in this hotel.
AAlleynaThe staff at this hotel were so friendly and helpful. They made our stay so enjoyable and comfortable. The rooms were spacious, clean and well-maintained. The beds were very comfortable and the amenities were great. The location was perfect - close to the city centre and attractions. The hotel had great facilities and was very convenient. The breakfast was delicious and had a great variety of options. The service was excellent and the staff were very friendly and attentive. The hotel was beautiful and the decor was modern and stylish. We had a great stay and would definitely stay here again.
ゲゲストI spent a weekend there during the month Of March. Hotel is nicely located - quiet district although it is hard sometimes to find a suitable car parking - hotel parking is full and same goes for the surrounding Room is spacious - I have booked an executive suite 2 bedrooms- it is perfectly suitable for a family of 4 Cozy Restaurant - matching with hotel size- breakfast buffet was included in the price. Variety is OK Lobby is a bit small, they have a fitness with a covered swimming pool - tiny one - Building apparently is old… furniture in rooms , lobby & restaurants are exhausted and need to be changed Overall the hotel with its prices & services is worth to stay I do recommend it for families I’ll come back again
ゲゲスト1. I had european devices. No converters were available . This was my 3rd hotel in ksa and the onlz one that didnt have converter. The reception tried to work the problem out, sent me a technician who made a temp solition for one device but honesyly this was so bad . Not having converter 2. While being out i tried to contact the reception many times as i needed to ask about atms around . It was after midnight, 5 times i called and nobodz replied 3. The hotel is very far away from jeddah center 4. Room is cold even though weather is hot and ac i turned off. 5. I went to 3 hotels as said in 10 days in ksa, this is the least i enjoyed. 6. I honestly wouldnt consider coming ti this hotel again although the staff are so friendly but i had the impression that when i needed support , nothing happened . But the people's attitude was friendly to be honest but at the end of the day i wouldnt come again
LLimit's devastating to ask for an invoice for 2 months for my 5 days stay. called both the manager and the front desk - Ahmed and Shaker and they just give lip service without action!
I was asked to move to another hotel during their ramadan season without prior notice and was informed that it would be better than this hotel. unfortunately went into a small hotel without hot water for shower. I paid and requested to refund as I had to find another hotel the same day, but was rejected.
what I want to say is the responsibility level of the manager in this jeddah grand hotel is very poor. I will never stay in this hotel again