I was delighted with the room. The carpet was new and the bed was wonderful. The facility was clean and updated. There were several new improvements . I would be glad to stay here again. The price is reasonable. The lot where I parked my car was well lite with a security camera.
From the time you walk in you are greeted buy one of the nicest front desk clerk. Each of the clerks we meet were excellent. Our stay was for 6 days and each day was fantastic. Our room was clean and comfortable. Each morning they served up a great breakfast. Every day was slightly different and the two individuals that worked the breakfast area were as nice as they could be and they always kept it clean. We are so glad we selected Springhill Suites it is now are hotel of choice when we visit Kansas City Missouri. You won’t regret it.
I understand renovations, but there needs to be more coordination with your contractors. You had me in Room #207 when the room directly above me was the specific room being torn apart and drilled in all day during my stay. I wasn't planning to be in the room all day, but found myself sick with a sinus infection and the constant loud drilling was an absolute nightmare. Also, when I booked the hotel, it said that ONLY the lobby was being renovated -- I see that this is updated now to reflect renovations of the whole property, but you really could have provided more notice upfront to guests. I would have stayed elsewhere if you had, e.g., I decided not to stay at the neighboring Hilton precisely because there was notice that the parking lot would be unavailable. To be quite honest, I understand the need to make money but when it comes down to it, your reputation is all you have. Did it ever cross your mind to close entirely for a month or two to reemerge as a hotel properly put together, that's not an embarrassment to your name? It was a terrible experience and a waste of my earned Hilton points. I am feeling very done with Hilton and its family of brands after this.