Exceptional service. Recommend to anyone. 100!
I came all the way from Asia and expect a normal stay in kansas city during my world cup travel. Out of expectation, I made a mess re my booking, credit card payment and luggage. With God's help sending an angel, Lucy at the check-in counter gave her 200 percent effort and patient to help me sort every single thing out. Without her, i wouldnt get my confirmation of stay and my luggage. I peacefully settled down.
The service is 100/100.
The hotel was wonderful, the staff at the front desk could’ve been a little more friendly. They did their job, but just a little more on the customer service side and being more greeting and welcoming would’ve been nice… Otherwise the place was great! 
Our stay was great for what we needed. Staff was very attentative and housekeeping was on point. The breakfast buffet with made your way eggs was a nice touch. We enjoyed the evening reception every evening after a long day of sports. We would definitely return.
they said breakfast included but we never get any breakfast hotel is clean but was bad customer service a guy checked out by screen. i will recommend because is clean but not good customer service