The staff is unhelpful and not familiar with the software at the hotel to manage rooms. We are with a wedding party. My wife and daughter called the day before to discuss with staff that we wanted to have our rooms close. We should been more specific that close was narrower than in the same hotel. We are on separate floors. I mean even a sticky note by the computer would have worked. Room is nice and clean. Just don’t expect the staff to be helpful and be able to understand simple questions or requests.
The stay was wonderful, the hotel is clean the people are friendly, the manager is such a sweetheart. Nevertheless one person need to check there attude at the door, mayleen needs to understand it's not what you say it's how you say things to people o felt like she has an issue with people of color and has no care for the way she handles things, first it started off when I checked in she didn't advise me of the times for breakfast and or the van, then when I tried to get a print out for my room she tells me she can't provide it to until after my stay , but nevertheless thank God for the ones that helped me with my stay and with any questions I may have had, so I want to to take this time to say thank you, Connor, Lucy, Mrs Angie, isaiah, the kitchen lady was amazing as well. Thank you so much I appreciate all of you and if i missed you I apologize from the bottom of my heart, thank you keep up the good work.
I was delighted with the room. The carpet was new and the bed was wonderful. The facility was clean and updated. There were several new improvements . I would be glad to stay here again. The price is reasonable. The lot where I parked my car was well lite with a security camera.
I understand renovations, but there needs to be more coordination with your contractors. You had me in Room #207 when the room directly above me was the specific room being torn apart and drilled in all day during my stay. I wasn't planning to be in the room all day, but found myself sick with a sinus infection and the constant loud drilling was an absolute nightmare. Also, when I booked the hotel, it said that ONLY the lobby was being renovated -- I see that this is updated now to reflect renovations of the whole property, but you really could have provided more notice upfront to guests. I would have stayed elsewhere if you had, e.g., I decided not to stay at the neighboring Hilton precisely because there was notice that the parking lot would be unavailable. To be quite honest, I understand the need to make money but when it comes down to it, your reputation is all you have. Did it ever cross your mind to close entirely for a month or two to reemerge as a hotel properly put together, that's not an embarrassment to your name? It was a terrible experience and a waste of my earned Hilton points. I am feeling very done with Hilton and its family of brands after this.
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3.9/5
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4.5/5
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From the time you walk in you are greeted buy one of the nicest front desk clerk. Each of the clerks we meet were excellent. Our stay was for 6 days and each day was fantastic. Our room was clean and comfortable. Each morning they served up a great breakfast. Every day was slightly different and the two individuals that worked the breakfast area were as nice as they could be and they always kept it clean. We are so glad we selected Springhill Suites it is now are hotel of choice when we visit Kansas City Missouri. You won’t regret it.
What a fantastic surprise! We came to visit family and ended up sending 4th of July grilling at the hotel (they had a gas grill and provided spatula and grill fork)! My kids enjoyed the pool. My son and his cousin enjoyed the basketball court. The entire family was able to enjoy dinner on the patio and the move in to the dining hall. Wonderful room that was comfortable and spacious, as well as other facilities! Great trip! This is the only place we will stay when we come back!
KKevin RichardThe hotel was wonderful, the staff at the front desk could’ve been a little more friendly. They did their job, but just a little more on the customer service side and being more greeting and welcoming would’ve been nice… Otherwise the place was great!