PP-SPlanned early on and booked our exact room type, a two queen studio suite. Price paid room confirmed. Upon check in, front desk says nothing about room change or availability. Entered the room, figured it was a one queen room. Called the front desk, told us our room type was over sold and this was the only room we can get. No apologies, no upgrade, no compensation, no shame. Only solution is “you can talk to the manager tomorrow morning”.
Had to have phone and in-app conversation with our travel agent for 2 hours to finally reach some compromise. And had to stick with the wrong room type.
Facilities are ok. But hotel service is terrible.
ゲゲストA go to hotel when I'm in Boston. Newton is a suburb but you can be in Boston very quickly but no subway stations nearby. It's right over the Massachusetts turnpike (but I've never felt bothered by highway traffic noise) it's not in town but couldn't be closer to the highway that gets you into the city or directly to the airport. It's got a great bar connected called Social that has really good food and live music sometimes on weekends and another small, neighborhood style bar right across the street (Buff's Pub) that has solid pub food and some of the best wings in the Boston area. They will for sure have whichever Boston sports game on. Bar closes early though, maybe 11pm. A great pizza place and a few other restaurants and a liquor store in walking distance (and a Dunkin' Donuts). Service is always good, the pool is quite small but it exists and is old but clean. No gym. Breakfast is solid. Parking Garage too.
ゲゲストGreat place to stay. They just done a remodel of this place, and they have done a great job with the upgrade. Staff is always very helpful and friendly