the hotel was lovely, room nicely appointed. Lobby offerings for coffee and snacks were very nice. Nikki in particular was friendly, informative, and helpful.
I wanted to book a massage at the spa, and was told by the spa, they are not part of the hotel and require 48 hrs notice, as therapists are on call. So 1/2 the reason I stayed there was for that, which is not advertised that way. at about 3:45 am I was awaken by someone trying to get in my room. Figuring it was a mistake, I yelled out wrong room. about 30 sec later, they tried again with more vigor. I called the front desk, and colin said he'd go check it out. he called me a few min later said he saw no one. while on the phone with him a stronger attempt was made by ”no-one”. I let out a scream, and told him he needed to help me. I said I was packing my stuff up and wanted an escort out of my room. he came up about 5-10 min later and I went to there lobby, about 5:00 am. Where I waited until about 8:30 am until it was light out and could go somewhere. Safety there is an issue. staff does not know how to handle such an event. Police should have been called after 2nd attempt. ”this has never happened before” is not the proper response. My trip was ruined, and a good hotel went bad in a hurry.
Palm Desert Suites more than exceeded my expectations! No contact check-in was very easy. The staff replied quickly to any of my texts. The room was spacious, newly remodeled with a full kitchen! There was a full sized refrigerator and stove, microwave, dishwasher, toaster oven and coffee maker. The bed was very comfortable and everything was very clean. The bathroom was large with double sinks and sparkling clean. The location was quiet with a pool close by. Really lovely place! Highly recommended! Palm Desert Suites will absolutely be on the top of my list the next time I stay in Palm Desert! The big bonus, the price was excellent! Thanks!!