It was really nice and reception was super helpful. The weather was really bad so staying here make it super convient. I did my shopping, dinner, coffee without even going out :)
Hotel is conveniently located across Mall of American South Gate and iHop and TGIF Fridays restaurant are both attached to the hotel . It only takes 5 mins to walk over to the mall .
Distance from Msp airport to hotel takes about 15 mins .
Room is relatively clean and simple. Basic needs are met.
Frount desk staff night and day were so helpful and polite breakfast was amazing room was clean never went in the pool I will be back in September 2025
A pleasant stay, our floor was quiet, which was important for us. The breakfast was above average compared to toher hotels, however, I did not notice the option to get coffee of tea in the lobby, which I would welcome. The hotel provides a free shuttle to the airport, which is great, but the shuttle was late when driving us to the airport and seemed to not be aware of our order request when he arrived. I appreciated the gym was open 24/7.
My poor rating on Service is based on the airport shuttle pick up. I waited, called and was told by driver it would be 20 minutes, and waited some more until I decide to take a taxi after about 40-45 minutes more. And speaking with the driver over the phone, he wasn't concerned at all. He even said he was there 20 minutes ago...well, I was not. And after figuring out the proximity of the hotel to the airport, I don't see why it would take more than 20 minutes for a shuttle.
This hotel was amazing. The service was great they are helpful and friendly will definitely book here again the room was so clean had everything we needed