ソーントンのスパ付きホテル

I stayed here in July for the first itme and wasn't going to go back because I had had a nasty encounter with a microwave that hadn't been cleaned and the glass plate was absolutely filled with many layers of cold bacon grease. The lady at the desk was so apologetic & said it was so nasty she was going to tell the manager the next day. The next morning I saw the manager as I was leaving. She was also very apologetic & said she wanted to add points as an apology. I said great and...crickets as soon as I left. Never added them. She could have never offered & I would never have asked for them....but she did. Makes you second guess the leadership. However, when I needed to come back to the area in November, this hotel was the most convenient so I decided to try it again. No issues at all with the room. It was fine and clean. My only disappointment in this hotel is that the front desk employees are just.not.friendly. As a frequent flyer, I never understand why the culture of a hotel is not built around outstanding customer service which has to include friendliness. No one speaks when you walk by. One gal did say ”Have a good one” without even looking up. One evening I walked by a couple times and there were actually two people at the front desk both sitting behind screens. Not a word. Sadly, it fits with the impression that I now have of the GM. Build a culture of really taking care of your customers and this place would be a first choice not a default if I can't find something better. Next time I'm planning to try the HGI in Broomfield. Hoping it becomes my new default.

場所はとてもフレンドリーで、喜んで助けてくれました。

私はここが大好きです私はここに住んでいますスタッフはフレンドリーで思いやりがあります私は他のどこにも行きたくないです彼らは忍耐強くフレンドリーで、あなたの滞在を楽しく楽しくするために最善を尽くしますそして彼らは迅速かつ迅速なサービスを持っています

Very comfortable and clean room. Friendly staff and plenty of dining options nearby. Continental breakfast would be nice for those who don’t wish to cook while vacationing. The breakfast next door at the sister hotel was way too expensive for what was on the buffet.

My Honest and fair review. #1. Check Out is 11 AM Sharp, if you don't they will come Knock Hard and charge you a late fee. #2. Lot's of Strange Characters hanging around.#3. S.P. like to make loud Noises late at night, i.e. Up to 2:45 AM. #4. Things were Broken and Dirty in the room, i.e. Cigarette burns in the sheets. Over all it was $68 a night, I knew what I was in for, but I won't bring my girl here. My issue of getting charged for getting out of the room at 11:04 was resolved by a Red Roof person named Shalimar Narvaez because I made a long phone call and asked to please speak to a Supervisor. It was refunded promptly, although the front desk lady was rude about it when I spoke to her. The place is dysfunctional but if I needed a cheap place to stay close to Denver I would stay there again maybe with my own sheets.

全体的には良いホテルです。ロケーションがとても良いです。ベッドが気持ちよかったです。ホテルのスタッフはフレンドリー。

Heading to Sturgis and stayed at this courtyard. Hotel is new, clean, and beautiful. But after a hard day ride, Savannah checked us in and was very accommodating. She brought us a laundry basket for our laundry. She opened the wine fridge for us and got us glasses from the bar, since it was late and everything was close. Her hospitality is top notch! Thank you Savannah for making my stay enjoyable!

Started with being booked into 2 bed suite when we'd been told by agent we were booked for 3 bed suite. Then room not adequately supplied with kitchen and linens for the 3 adults we paid for, and throughout stay, mostly had to request towels, washcloths, etc. The breakfast was sketchy, and the morning we had to leave to fly home, the elevator was inoperable. Carried luggage and I, who am unable to walk great distances had to walk down 2 flights of stairs. Didn't miss plane, but it was close. Other issues were TV channel selection poor and couldn;t check program info. Best thing was that the beds were comfy and sheets delightfully smooth. Sad because this was our first vacation since pandemic, to visit kids and grandkids, and may be my last long trip. One pro is that we'd requested room near elevator and they got that right.

Our room was very comfy, clean!! Staff was terrific! Friendly, helpful! Each doing double/triple duty at front desk, all over the hotel! The pool was perfectly balanced! Breakfast was hot, fresh, nice variety.. I highly recommend this hotel! Would stay here again!