トルバの温泉 ホテル

I stayed at this hotel in October 2023 as an early birthday celebration with my girlfriend. Due to work currently, we can only see each other every three months. We working hoping for a positive, chill experience. I am also a Hilton Gold member that has stayed all across the Hilton family of hotels; but I have never been so poorly treated by the front office than at this property. I was cheated and taken advantage of by paying over 500 euros more for their sea view room category and then given a lower category that is almost 50% of the cost per night and has no view (photos below). I would like to clarify that my grievances are with the front office. Most of the property staff are friendly, highly competent, and hardworking. Two staff members who were particularly excellent were the gentleman Efe and restaurant supervisor Merve Bilir. They provided excellent service, were genuinely warm people that care about their customers, and are hard workers. They should be the managing the entire hotel Also the food at the resort is very good and on par with any of my stays at the Waldorf Astoria properties. We also enjoyed the spa, which is run by a separate company and provided a great hammam experience Negatives: -We were given the wrong room category. The room I booked was a “King premium sea view” with “panoramic” sea views. Their reservations page is very clear about the room in both photos and its description. Instead we got room 6 with a view of some trees, which was clearly a lower room category (photos below). I typically wouldn’t care if the price difference is minimal, but lower room categories at this hotel are nearly 50% less per night (240 to 270 euros per night while I paid over 500 euros per night). Over the course of the weekend, I ended up paying between 500 to 600 euros more than was necessary for a lower room When I went to the front desk to point this out and ask for a room change, the receptionists agreed with me that this was not the right room and they offered me a free dinner with alcohol included, but they were fully booked and couldn’t move us I agreed and left but didn’t feel that was fair compensation since a 130 euro dinner doesn’t make up for paying 500+ euros for the wrong room. When I came back a few hours later, I asked for a manager and the assistant manager Tarik came out to speak with me. He was completely dismissive and couldn’t care less for what I had to say. He didn’t apologize and seemed annoyed that I was speaking to him and tried to end the conversation as fast as possible. He then informed me that alcohol would not be included in the dinner after it was promised and while he was hurriedly walking away he said he would ask the head manager what else they could do. The receptionist felt bad and offered to send a bottle of wine. During the rest of our stay we never received a bottle of wine and Tarik never got back to us -Their beach club, Frankie, was closed for two full days for a wedding while we were