トゥルム Cenote Choo-Ha周辺のおすすめホテル・宿

絶好のロケーションにある絶好の場所。ビーチへの道のすぐそばですが、市内中心部に非常に近いです。スタッフはとても丁寧でプロフェッショナルです。部屋は広くてきれいです!私たちは2泊しましたが、もう1泊延長することにしました。敷地内のレストランでは素晴らしい料理を提供しています。メキシコでの 3 週間の旅行に行った場所にセビチェを注文しましたが、これはトップ 3 でした。お金にも良い値。レストランのサーバーカルロスは素晴らしかったです。非常に良いエネルギーと非常に気配りがあります。私たちはこの場所を高く評価しています👌🏻

Enamorada de este hotel, las habitaciones eran preciosas! Ubicación perfecta en plena calle principal de Tulum con todo al lado. La parada de los colectivos a Playa del Carmen justo al lado también. La playa a 20 min en bici como toda la zona. Muy recomendable para visitar todos los puntos de interés. El chico que nos atendió en recepción fue encantador! Nos ayudó a organizar el último día con un montón de ideas y gracias a él aprovechamos al máximo nuestro último día. El desayuno casero y delicioso. Un 10 en todo. Repetiría sin dudar.

ホテルはとてもスタイリッシュで、部屋はとても広としていて設備が整っていました。私たちは素晴らしい滞在をしました。スタッフは素敵で、暖かく、歓迎してくれました。彼らは本当に旅行とタクシーの予約を手伝うために邪魔をしませんでした。朝食は良かった。

We visited Pacha Tulum in Jan 2023 and were totally disappointed by the Hotel. The only thing good about this place is that the staff is helpful and polite. We found the hotel room over-priced for the value it provided. The room was dirty, with bed sheets having some sort of stains, the window wasn't locked leading to mosquitoes being present in the room when we checked in. The room is very small compared to how it looks in their pictures and for the price we paid. It is worth your money if and only if you get the room under $100 per night, anything more and I would recommend other hotels a short walk away from this place. It is located at a very busy intersection with no onsite parking even though the website claims it has parking. I would like to mention though that the staff member helped us park in the hotel's drive way but there is no guaranteed parking. There were also issues with the lighting and the beds as they had nails sticking out. Overall the hotel is very different from the pictures posted online and I wonder how it has 4.5 star rating on TripAdvisor!

I usually don’t leave reviews, but after this wild experience, I had no choice. I was absolutely disgusted by the treatment I received at this hotel. I booked the hotel for a women’s retreat and interacted with 3 different people over the course of my time at the hotel. The first person checked us in and I informed him that Oke of the participants had COVID and wouldn’t be attending and the other person would be staying with me to nanny for my child. He said okay he would let the manager know and they would remove it from the bill. He took a deposit for the 5 rooms ($50 per day). He told us breakfast was served at the sister hotel, Zenses and we should eat there after yoga in the morning. He also informed us that while the website says bikes are complimentary, they don’t offer bikes and the beach is actually an hour away, not 30 minutes! What the hell? The next day, another woman asked for the remaining balance on the room. I asked if that was customary because I am used to paying that upon departure and she said yes, so I paid the balance. The day before our departure, I interacted with a 3rd woman who was very rude, impatient and said she was charged two rooms that weren’t even in my party for breakfast. I told her breakfast was included. I asked for her name. She refused to give it to me so I sent a screenshot of her to the manager and he failed to respond. She called the manger and both of them very rudely said breakfast was not included and told me they would be charging me for the room my nanny didn’t use and for breakfast, even though it was included. I requested a print out of my payment. They couldn’t provide it for a while and finally provided a document that was inaccurate I challenged them and questioned them over and over and they failed to address the issue or provide any type of resolve. I also advocated for bikes and when we took them out, the pedal fell off and we had to rely on the help of strangers to get us back because no one at the hotel was willing to come get us or support the issue. In addition, our rooms were not cleaned daily, despite the multiple requests. I had to come and get tissue, washcloths and empty the trash. Absolutely terrible service! I have been going back and forth with the “owner” for a while and he has ceased responding because there is 0 accountability. There’s also construction across the street constantly and wild dogs running around, it’s just not worth it. DO YOURSELF A FAVOR AND AVOID THIS PLACE AT ALL COSTS!!!! IT’S NOT WORTH THE HEADACHE!!

We stayed 4 nights and had a great stay. The rooms and especially the pool look exactly like the pictures and are stunning. Our stay was quiet in terms of other guests as the hotel is not 100% up and running yet (no in-house restaurant and gym but were offered to use the facilities of the neighboring hotel) which we loved as we had the huge pool all to ourselves :-). You should be aware that the area around the hotel (Aldea Zama) is separated from the ”center” by an area that you should not walk through at night - so you have to rely on (expensive) cabs or a car to get around at night - not the responsibility of the hotel, but an issue of many areas in Tulum to be aware of!

The hotel was beautiful! The staff were very friendly and attentive. The hotel has amazing food at their restaurant and we ate there several times. Gym was ok. They also had a spa with sauna, cold plunge, and yoga area. Our only issue was that the streets to get there are horrible!!! Honestly the worst streets I’ve ever been on. Extremely muddy with potholes.

チェックイン当日は夫の誕生日でした。私はフロントに話しましたが、彼らは小さなケーキを用意しませんでした。部屋は大丈夫ですが、ヘアドライヤーがなく、利用できませんでした。朝食は良かった。